Michael Joshua Velasquez
About
Detail
Candaba, Central Luzon, Philippines
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work
Full-time jobs
Starting at
USD750/month
Résumé
Jobs
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- UMedical Scribe (Virtual Assistant)UnknownJan 2026 - Current (10 months)Provided remote documentation support for healthcare providers by accurately recording patient encounters, updating electronic medical records (EMR), documenting medical histories, treatments, and diagnoses, and ensuring timely and accurate chart completion while maintaining HIPAA compliance.
Legal AssistantWanderAug 2025 - Jan 2026 (6 months)Provided administrative and legal support to attorneys, prepared legal documents, managed case files, and communicated with clients.- UAccount SpecialistUnknownOct 2022 - Mar 2025 (2 years 6 months)Managed customer accounts, coordinated services, resolved client concerns, and maintained accurate records while ensuring excellent customer service.
- Subject Matter Expert (SME)GetaroundOct 2022 - Mar 2025 (2 years 6 months)• Expert Knowledge: Served as a subject matter expert for GetAround’s platform, providing in-depth knowledge and support to both customers and internal teams regarding the carsharing service, policies, and features.
• Problem Resolution: Addressed and resolved complex customer inquiries or escalated issues, ensuring timely and satisfactory resolution to maintain a positive user experience.
• Process Improvement: Identified and recommended improvements to internal workflows, operational procedures, and customer service strategies to optimize efficiency and service quality.
• Cross-functional Collaboration: Worked closely with product, engineering, and operations teams to provide customer feedback, propose feature enhancements, - TTeam ManagerTransparent BPO (BellHop GetAround)Oct 2022 - Mar 2025 (2 years 6 months)• Supervised and led a team across two Lines of Business (LOB), ensuring adherence to performance standards, KPIs, and SLAs.
• Performance Monitoring & Reporting: Monitored team performance and provided regular feedback to ensure the achievement of service goals. Prepared performance reports for upper management.
• Escalation Management: Handled escalated issues from customers and team members, ensuring swift and effective resolution to maintain high customer satisfaction.
• Process Improvement: Identified areas for improvement in workflows and processes, making recommendations to increase efficiency and effectiveness.
• Conflict Resolution: Addressed interpersonal conflicts and provided guidance to team members to resol - TFinancial Account SpecialistTaskUs MeycauayanMar 2022 - Jun 2022 (4 months)• Account Management & Support: Provided expert support to Chime account holders, assisting with inquiries related to account setup, transactions, and troubleshooting.
• Transaction Support: Assisted customers with resolving issues related to deposits, withdrawals, and transfers, ensuring accuracy and security of financial transactions.
• Product & Service Education: Educated customers on the features and benefits of Chime’s financial products, such as spending accounts, savings tools, and debit cards.
• Technical Support: Provided technical assistance to customers experiencing issues with mobile banking applications, account login, or functionality.
• Escalation Handling: Managed complex cases by addressing escalated is - AAmazon Seller SupportALORICA TeleservicesMay 2017 - Mar 2022 (4 years 11 months)• Seller Account Management: Provided expert support to Amazon sellers, assisting with account setup, product listings, pricing strategies, and optimizing sales performance.
• Issue Resolution: Addressed a wide range of seller issues, including account suspensions, payment disputes, order fulfillment problems, and product listing errors, ensuring timely and effective resolution.
• Policy and Compliance Support: Ensured sellers' adherence to Amazon's policies and guidelines, offering guidance on Amazon’s rules and best practices related to product listings, shipping, and customer service.
• Technical Assistance: Provided troubleshooting for technical issues related to Amazon’s Seller Central platform, including account login p - MHuman Resources RepresentativeMDS Calls SolutionsOct 2016 - Mar 2017 (6 months)Recruitment & Staffing: Assisted in the recruitment process by posting job openings, reviewing resumes, conducting initial candidate screenings, and scheduling interviews to ensure a smooth hiring process.
• Employee Onboarding: Managed the onboarding process for new hires, ensuring all required documentation was completed, providing company orientation, and facilitating the integration of new employees into their roles.
• Employee Relations: Acted as a point of contact for employee concerns, helping resolve workplace issues, mediating conflicts, and ensuring a positive working environment.
• Compliance & Policy Adherence: Ensured adherence to company policies, labor laws, and regulations, advising employees and management on - MCustomer Services AssociateMDS Calls SolutionsAug 2013 - Oct 2016 (3 years 3 months)• Customer Support: Provided exceptional customer service via phone, email, and chat, addressing customer inquiries, resolving issues, and ensuring overall satisfaction with products or services.
• Product Knowledge: Maintained an in-depth understanding of products and services to assist customers effectively and offer tailored recommendations to meet their needs.
• Issue Resolution: Handled customer complaints and concerns, troubleshooting problems, and offering solutions to ensure timely and satisfactory resolutions.
• Order Management: Assisted customers with order processing, tracking, cancellations, and returns, ensuring accurate and efficient handling of all transactions.
• Upselling & Cross-Selling: Identified opp - Technical SupportLG ElectronicsJan 2013 - Jan 2016 (3 years 1 month)• Technical Support: Provided high-level technical assistance to customers experiencing issues with LG electronics products, including troubleshooting for TVs, appliances, mobile devices, and home entertainment systems.
• Appointment Scheduling: Coordinated and scheduled service appointments for customers with LG technicians to resolve issues, ensuring timely and accurate appointments based on customer availability.
• Product Diagnostics: Assisted customers by remotely diagnosing technical issues, offering solutions, and providing guidance on troubleshooting steps for various LG products.
• Issue Resolution: Addressed customer complaints and technical concerns, offering clear explanations and ensuring customer satisfaction wi
Education
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- Bachelor of Science in Business Administration, Major in Human ResourcesBaliuag UniversityJan 2008 - Jan 2012 (4 years 1 month)
- SHigh School DiplomaSan Miguel National High SchoolJan 2004 - Jan 2008 (4 years 1 month)
- SElementary EducationSt. Paul College San Miguel, BulacanJan 1999 - Jan 2004 (5 years 1 month)