A highly skilled professional with 10 years of experience in customer service, email support, and technical support within a BPO environment. Adept at troubleshooting technical issues, delivering exceptional customer experiences, and ensuring timely resolution of complex inquiries. With a year of leadership experience as a Team Leader overseeing two Lines of Business (LOB), I have successfully managed teams, driven performance, and contributed to the development of training programs. Additionally, I possess valuable HR experience from my first BPO company, where I assisted with recruitment, onboarding, and employee relations. Passionate about enhancing team productivity and customer satisfaction, I am committed to continuous learning and leadership growth.
