Michael Holman
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Lead Consultant at INRY
Jacksonville, Florida, United States
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Jobs
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- MOwnerMichael Holman Consulting LLCApr 2023 - Current (2 years 2 months)- I offer a professional skill set that has been developed over years of industry-specific experience.
- AITSM ServiceNow ConsultantArbitration ForumsJan 2023 - Apr 2023 (4 months)- Architect, Solution and Implement the ITSM framework for ServiceNow
- ILead ConsultantINRYJan 2023 - Current (2 years 5 months)- Working in the EX Practice, Delivering digital workflow automation within ServiceNow. Implementing HRSD for several clients across the US
- TITSM ConsultantTIAA BANKJan 2019 - Jan 2022 (3 years 1 month)- Delivering ServiceNow experience to end users, while assisting with implementing additional ServiceNow plug-ins (HRSD, GRC, ITOM). • Product Owner and Consultant for ServiceNow • Responsible for service desk team of opening, troubleshooting, supporting, and resolving all Business and IT Incidents. • Assign resources and responsible Client Technology Lead to assist with root cause analysis, troubleshooting and resolving Severity 1 & 2 incidents to restore system and services, ensuring service impact is minimized. • Lead weekly meetings with management and responsible IT leadership to discuss and escalate any open/closed incidents and problem tickets to ensure adherence to critical metrics (e.g., SLA, KPIs). • Perform consistent analysi
Education
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ServiceNow Certified Implementation SpecialistServiceNowJun 2023- Logotipo de ServiceNow Certified Implementation Specialist - Human ResourcesServiceNowJun 2023
- ServiceNow Certified Application Specialist - Performance AnalyticsServiceNowJun 2023