M
Michael Hallmon
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Supervisor
Chicago, Illinois, United States
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Jobs
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- SResearch AnalystStericycleAug 2022 - Apr 2023 (9 months)Duties: Was to research and investigate clients' portfolios and to insure the quality of there contract and to insure that they were being billed correctly as well as to investigate any fraud on any accounts.
- CCall Center SupervisorCentene Health InsSep 2021 - Apr 2022 (8 months)• Manage Customer Calls • Handle Client Inquiry • Clients call in for Health Benefits • Assure Client Satisfaction • Take Customer Payment. Google Cloud
- FQuality Control AnalystForrest Solutions( Coinbase Inc)Sep 2021 - Aug 2022 (1 year)The objective is to help client understand who our high-risk customers are, and assist us in identifying customers that pose heightened risk for money laundering or criminal activity. This is achieved by subjecting high risk customers to more rigorous review and verification checks as well as ongoing monitoring. Google Cloud
- TCall Center SupervisorTelevistaFeb 2021 - Sep 2021 (8 months)• MAINTAIN CUSTOMER CALLS • HANDLE CUSTOMER COMPLAINTS • MAINTAIN A CALL FLOW OF 150 TO 200 CALLS • ASSURE CUSTOMER SATISFACTION • TAKE CUSTOMER PAYMENTS. Google Cloud.
Records CoordinatorChicago Public SchoolsJun 2019 - Feb 2020 (9 months)• LOOK UP AND MAIL OUT FORMER STUDENT RECORDS • STORE AND FILE STUDENT DIPLOMAS • ENSURE THAT THE RECORDS OF FORMER AND CURRENT STUDENTS ARE CORRECT. • FACILITATE FORMER STUDENT REQUEST FOR THEIR RECORDS. Google was used to store data- HCall Center Supervisor( Dte Energy) Detroit Gas & Light ServiceHARRIS & HARRIS LTDDec 2017 - Oct 2018 (11 months)• MAINTAIN CUSTOMER CALLS • HANDLE CUSTOMER COMPLAINTS • MAINTAIN A CALL FLOW OF 150 TO 200 CALLS • ASSURE CUSTOMER SATISFACTION • TAKE CUSTOMER PAYMENTS • ENROLLMENT OR DISENROLLMENT OF CUSTOMERS FOR DTE UTILITY SERVICES
- LFINANCIAL ANALYST •Loyola University AndalusiaJun 2017 - Dec 2018 (1 year 7 months)ACCT PAYABLE • CREATING INVOICES • KEEP TRACK OF RECEIPTS • DOCUMENTING PAYMENTS AND RECEIPTS ALONG WITH INVOICES. Google Cloud was used to store data
- IClaims Call Center SupervisorILLINOIS DEPARTMENT OF EMPLOMENT SECURITYMar 2017 - Dec 2020 (3 years 10 months)• HELP FILE UMEPLOYMENT CLAIMS • SUPERVISED A TEAM OF 15 AGENTS • HELPED PEOPLE CERTIFY FOR BENEFITS • Investigated Fraud Claims. Google Cloud was used to store claimant information.
- TCall Center Representative (Benefit Advisor)TTC AmeridialJul 2016 - Aug 2017 (1 year 2 months)• Assist individuals to enroll in their Health. I was Google cloud to store company data. SQL was used in this roleBenefits. • Talk to employees to check their eligibility of benefits and advise them either in continuing to retain or change to a different plan.
- Food Prep CookUniversity of Illinois at ChicagoJan 2016 - May 2018 (2 years 5 months)• HELP PREPARE MEALS FOR THE PATIENTS OF THE HOSPITAL • HELPED DELIVER THE FOOD TO THE PATIENTS • MADE SURE KITCHEN AND UTENSILS WERE CLEANED AND PROPERLY PLACED BEFORE LEAVING
- GCEO/ Executive DirectorGuiding The Future, LTDMar 2008 - Jan 2015 (6 years 11 months)• Grant Writing, Training, Business Organizing, Marketing, Account Payables, Accounts Receivables. ◦ Created Curriculum and taught Students basic skills to be a mentor outside their regular school. I worked SQL in this role as executive director. I used Google Cloud to store company data.
- ARegional Sales ManagerAT&T TelecommunicationsApr 2006 - Feb 2008 (1 year 11 months)• Travel to the Client site to train people who were not up to their sales potential. • Handling the inbound call center, sales, Training, making schedules and Hiring process.
- Navigational Engineer HonorableU.S. NavyJun 1996 - Sep 2002 (6 years 4 months)Discharge
- PParking Liaison• MAKING SURE CARS ARE TICKETED • CONTROLLING THE FLOW OF TRAFFIC • MAKING SURE CLIENTS OF THE HOSPITAL ARE BEING SERVICED
- SurveyorUniversity of Chicago• To Assist in making surveys and creating payment ◦ Making payments to survey takers.
Education
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- B.A in Business AdministrationLewis University