Michael De La Cruz

Michael De La Cruz

About

Detail

Sales and Customer Service Personnel
Calabarzon, Philippines
Contact Michael regarding: 
Flexible work
Starting at USD7/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • G
    Individual Contractor/ Sales public Remote experience
    Great Virtual HealthWorks
    Nov 2022 - Sep 2025 (2 years 11 months)
    Work-from-home setup.
    • Flexible certification that works around my own schedule.
    • Flexibility and freedom to set hours and availability.
    • Managed inbound sales calls, effectively identifying customer needs to recommend appropriate products.
    • Follow the call flow that was designed by the company.
    • Tailored sales pitches and materials to reflect diverse customer needs and
    preferences, increasing conversion rates.
    • Handling inbound sales enquiries, maintaining a 67% conversion rate.
    • Managed inbound sales enquiries, offering detailed product information to
    facilitate purchasing decisions.
    • Implemented promotional displays, ensuring products were showcased effectively
    to maximise
  • Concentrix
    Google Ads Specialist/ Sales public Remote experience
    Concentrix
    Oct 2021 - May 2022 (8 months)
    • Applied consultative selling techniques to understand customer needs and
    propose suitable solutions.
    • Accept inbound calls from customers who are ready to advertise on Google.
    • Make outbound calls for potential advertisers.
    • Talk to advertisers about their business and plans for marketing.
    • Discuss recommendations and close the deal.
    • Help set up and improve existing ads.
    • Analysed market trends to advise clients on optimal advertising strategies,
    maximising return on investment.
    • Advised on the advertising budget, achieving favourable terms that benefited both
    the client and the company.
    • Conducted comprehensive client needs assessments, proposing bespoke advertising
  • U
    Parts Specialist/ Sales
    US Autoparts Inc.
    Jun 2016 - Dec 2017 (1 year 7 months)
    • Receive inbound calls from customers purchasing parts.
    • Verify the fitment of the parts based on vehicle year, make, and model.
    • Upsell and cross-sell.
    • Get in touch with the warehouse, suppliers, and logistics to verify availability and
    shipping timeframe.
    • Make sure to reach target revenue, close rate, and number of offered insurance for
    parts.
    • Maintained accurate documentation to meet programme requirements and
    contractual obligations.
    • Built exceptional customer satisfaction by delivering friendly service.
    • Achieved company targets by implementing successful sales strategies.
    • Consistently achieved or surpassed sales targets.
    • Resolved customer issues and complai
  • P
    Account Specialist/ Sales
    PCM Inc.
    Mar 2015 - Mar 2016 (1 year 1 month)
    Make outbound calls to potential customers and account owners provided by the
    company about the cancellation of server support, and to offer licences.
    • Connected with prospective customers via telephone or email to share available
    products and services.
    • Engaged in after-sales follow-up to confirm customer satisfaction and foster
    loyalty.
    • Talk to the decision makers, introduce the company's business, and uncover
    potential sales based on the software they use.
    • Receive inbound calls for customers who want to order technology products.
    • Give recommendations based on the use of products.
    • Organised vehicle logistics to optimise fleet utilisation and customer convenience.
    • Negot
  • E
    Customer Support Specialist
    EPERFORMAX Contact Centers and BPO
    Oct 2013 - Jan 2015 (1 year 4 months)
    • Receive inbound calls from customers who have issues with their accounts.
    • Addressed customer service enquires quickly and accurately.
    • Assisted customers with product-related questions, feedback and complaints.
    • Maximised customer satisfaction by resolving service issues promptly.
    • Managed inbound customer service calls, efficiently resolving queries and
    complaints to uphold satisfaction levels.
    • Built rapport with customers through courteous and professional communications.
    • Explain how the system works.
    • Verify ownership of the account before discussing account specifics.
    • Identify unknown charges on their account.
    • Help customers set up their account.
    • Help customers di
Education verified_user 0% verified
  • S
    Bachelor of Science in Business Administration
    Saint paul university Philippines
    Jun 2006 - Jan 2012 (5 years 8 months)
    Completed a degree focused on the key areas of financial planning, investment, budgeting, and business strategy. Gained hands-on experience in analyzing financial statements, managing portfolios, and understanding market trends. Developed strong skills in problem-solving, decision-making, and financial reporting, preparing for careers in banking, finance, and business management.