Michael C. Wells

Michael C. Wells

About

Detail

Experienced IT Professional
Cedar Hills, Utah, United States
Contact Michael regarding: 
work
Full-time jobs
Starting at USD96k/year
Flexible work
Starting at USD60/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Configuration Manager
    Future Tech Enterprises,
    Jan 2023
    Communicate with customers the needs and requirements for specific changes and updates. Communicating with engineers and managers to understand configuration changes and updates, as well as testing to confirm reliability.
  • Kinaxis
    Professional Services Manager
    Kinaxis
    Jan 2022 - Jan 2023 (1 year 1 month)
    Account Manager of all aspects of account and issues. Communicating with customers and team members to resolve all technical issues.
  • Proofpoint
    Professional Services Consultant III
    Proofpoint
    Jan 2021 - Jan 2022 (1 year 1 month)
    Manage all aspects of communications and issues for specified accounts. Implement SaaS solutions and train and instruct admins on usage and configuration.
  • E
    Senior Customer Service Manager
    EMD Millipore Sigma,
    Jan 2017 - Jan 2021 (4 years 1 month)
    Manage customer accounts communicating with all levels of management
  • Sorenson Communications
    Manager, Technical Support
    Sorenson Communications
    Jan 2014 - Jan 2016 (2 years 1 month)
    I have to provide status updates and all KPI's managed and measured.
  • E
    Supervisor, USD / TSE II
    EMCO
    Jan 2012 - Jan 2014 (2 years 1 month)
    • Directed global technical support services as a Supervisor, providing oversight for contributors in conducting first line assistance for a diverse range of clientele. Established performance assessments in identifying and resolving issues with equipment and software. • Conducted staff scheduling, and management of teams, determining resolutions for customer escalations in a timely manner. • Surpassed organizational expectations in receiving a promotion to Team Supervisor. Integrated key technology information in applying key technical expertise in assessing and identifying customer issues through complex systems, providing diagnostic resolution within a fast-paced, customer centered environment. • Escalated customer issues to the appr
  • W
    Senior Technical Consultant
    Warren Associations,
    Jan 2010 - Jan 2011 (1 year 1 month)
  • N
    Senior Network Engineer
    Nexus IT Consultants,
    Jan 2008 - Jan 2009 (1 year 1 month)
    Having to discuss issues as well as all technical issues, upgrades and installations.
  • e
    Manager
    eFile Cabinet,
  • MTI - Manejo Técnico de Información
    Technical Instructor
    MTI - Manejo Técnico de Información
Education verified_user 0% verified
  • C
    CompTIA N+
    May 2010 - Current (16 years)
  • Heald College
    Associate of Science
    Heald College
    Feb 1993 - Jun 1994 (1 year 5 months)
  • C
    CompTIA N+