Michael Bacon Compliance Consulting

Realtor

Windermere Real Estate Utah

Jul 2024 - Current (2 years 1 month)

- Licensed real estate professional specializing in luxury properties in Park City, Utah, with a deep understanding of the local market, particularly in ski-in/ski-out, golf communities, and vacation homes. - Offering personalized service and leveraging over a decade of financial and regulatory experience to guide clients through seamless transactions. - Utilized digital transformation tools to enhance operational efficiency and improve client engagement, ensuring a modern approach to real estate services. - Managed order processes effectively, ensuring timely and accurate transactions while maintaining high standards of customer service and relationship management. - Integrated artificial intelligence (AI) tools to streamline market an

Compliance Consultant

Splash Financial

Jun 2024 - Current (2 years 2 months)

As a Compliance Consultant, I provided expert guidance on regulatory compliance, ensuring adherence to AML and KYC standards while implementing effective compliance management strategies within the fintech sector. My role involved conducting thorough risk assessments and legal analyses to safeguard consumer protection and corporate compliance. I utilized Microsoft Excel and Word for data analysis and documentation, streamlining workflows and enhancing project management efficiency. Additionally, I recognized the importance of digital transformation in compliance processes, leveraging digital tools to improve operational effectiveness and client engagement. My commitment to maintaining high standards of compliance and customer relationship m

Compliance Manager - Lending Partnerships

Upstart

Nov 2022 - Jun 2024 (1 year 8 months)

- Led end-to-end compliance processes, ensuring adherence to BSA/AML, OFAC, Regs B/D/Z, FCRA, SCRA, and UDAAP. - Oversaw new lending partner implementations, including the creation of underwriting and regulatory policies. - Facilitated partnerships with banks and credit unions, coordinating regulatory exams and audit responses. - Managed compliance relationships with lending partners, conducting thorough due diligence and engaging in regulator interactions. - Streamlined compliance processes to enhance efficiency and partner satisfaction. - Additionally, leveraged customer service skills to effectively manage relationships with customers, ensuring their needs were met and fostering a positive experience throughout the compliance proces

BSA Compliance Manager

First Electronic Bank

May 2021 - Nov 2022 (1 year 7 months)

As a BSA Compliance Manager, I was responsible for managing BSA monitoring and testing for 14 strategic partners, ensuring compliance with various regulations and maintaining high-quality control standards. I led comprehensive risk assessments to enhance monitoring programs, which significantly improved regulatory adherence. Additionally, I developed and executed corrective action plans to ensure successful remediation of compliance issues. My role involved overseeing full testing of regulations and reporting for multiple partners, consistently upholding stringent compliance standards. I fostered strong relationships with strategic partners, enhancing collaboration and due diligence. Furthermore, my experience in customer service was instru

Senior Internal Auditor

SoFi

Sep 2019 - May 2021 (1 year 9 months)

- Led comprehensive audits on loans, crypto, investments, home loans, and marketing, ensuring risks were mitigated effectively. - Developed and implemented corrective action plans, achieving measurable improvements in audit outcomes. - Monitored remediation efforts, ensuring successful resolution of identified issues, which enhanced operational efficiency. - Collaborated with cross-functional teams to address audit findings, fostering a culture of continuous improvement. - Managed customer service relationships to ensure stakeholder satisfaction and facilitate communication, which contributed to a more collaborative audit process and reinforced the importance of compliance and risk management across the organization. - Utilized artific

Compliance Management

Cross River

Aug 2018 - Aug 2019 (1 year 1 month)

- Acted as compliance liaison for top partners, managing regulatory exams and preparing exam and audit narratives. - Conducted due diligence on new partners, products, and marketing proposals, ensuring thorough analysis and risk assessments. - Led compliance team testing, managing scripts, testing, and action plans for multiple partners, while utilizing project management skills to streamline processes. - Implemented ADA policy across strategic partners, ensuring regulatory adherence and consumer protection. - Ensured compliance of business practices, policies, and marketing materials with federal and state laws. - Additionally, leveraged customer service skills to effectively manage relationships with partners, fostering collabo

Compliance Management

First Electronic Bank

Jan 2017 - Aug 2018 (1 year 8 months)

- Oversaw full regulatory testing, reporting, and quality control for strategic partners, ensuring compliance with industry standards. - Directed and tracked Bankwide compliance training via the ABA Frontline platform, enhancing team skills and knowledge in compliance protocols. - Implemented quality control processes that led to standardized team consistency, ensuring that all compliance measures were met effectively. - Developed writing workshops for compliance teams, improving communication and documentation practices within the department. - Managed regulatory exams, liaising with examiners and preparing detailed narratives to facilitate the review process. - Additionally, I leveraged customer service skills to manage relationships

Manager - Independent Compliance Testing

American Express

Jan 2015 - Dec 2016 (2 years)

- Led end-to-end compliance processes, ensuring adherence to BSA/AML, OFAC, Regs B/D/Z, FCRA, SCRA, and UDAAP. - Reviewed and improved management action plans, effectively preventing regulatory fines. - Authored detailed compliance reports for senior leadership, driving significant process improvements. - Developed and tracked corrective action plans, enhancing business unit controls and reducing risk. - Managed customer service relationships to ensure compliance-related inquiries were addressed promptly, fostering a collaborative environment that supported compliance objectives and strengthened stakeholder trust. - Utilized artificial intelligence (AI) tools to enhance data analysis and streamline compliance processes, allowing for mo

Business Systems Analyst

American Express

Aug 2012 - Jan 2015 (2 years 6 months)

As a Business Systems Analyst, I was responsible for auditing and managing corrective action plans, ensuring system functionality and effective remediation for card members. I collaborated closely with senior leadership on regulatory compliance projects that impacted millions of card members, demonstrating my commitment to consumer protection and data privacy. My expertise in process optimization was evident as I developed advanced Excel workbooks that reduced audit time from hours to mere minutes, significantly enhancing process efficiency. I also led the largest corrective action in company history, successfully saving $23 million by identifying critical calculation errors. Additionally, my experience in customer service allowed me to eff

Interim Business Analyst

American Express

Jan 2012 - Aug 2012 (8 months)

As an Interim Business Analyst, I was responsible for monitoring the Fraud Prevention Network for the United States, ensuring optimal efficiency and effectiveness in operations. I conducted thorough performance analysis, making necessary staffing adjustments to enhance performance metrics. Additionally, I recognized the importance of data privacy in financial institutions, which informed my approach to analyzing network performance and implementing best practices. My proficiency in Microsoft Excel and spreadsheets facilitated detailed reporting and analysis, further supporting our fraud prevention efforts and overall business analysis objectives. Furthermore, I utilized artificial intelligence (AI) tools to enhance data analysis processes,

Fraud Analyst

American Express

Apr 2011 - Jan 2012 (10 months)

- Engaged directly with card members to deliver one-call resolutions by efficiently and accurately setting up and processing cases for those who experienced fraud. - Analyzed card member spending patterns and history to ensure precise fraud case processing. - Utilized artificial intelligence (AI) tools to enhance data analysis capabilities, allowing for more effective identification of fraudulent activities and improving overall case management efficiency. - Leveraged advanced Microsoft Excel skills to create detailed spreadsheets that supported thorough business analysis and consumer protection efforts, ensuring a comprehensive approach to fraud analysis and customer service. Additionally, employed Microsoft PowerPoint to create pre

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Congressional Intern

Congressman Richard E Neal

May 2010 - Jul 2010 (3 months)

As a Congressional Intern, I effectively communicated the Representative’s viewpoints in written form to his constituency on various policy issues, including healthcare, taxes, trade agreements, the environment, and foreign affairs. I conducted thorough research and wrote detailed reports on these policy issues for members of the Representative’s staff, ensuring that all information was accurate and relevant. Additionally, I provided guided tours of the United States Capitol building, where I related the history of the Capitol while addressing the current legislative issues facing Congress to constituents. I also utilized artificial intelligence (AI) tools to enhance my research capabilities, allowing for more efficient data gathering and a

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NCAA CHAMPS/Lifeskills Study Coach

Western New England College Athletic Department

Oct 2008 - May 2010 (1 year 8 months)

As an NCAA CHAMPS/Lifeskills Study Coach, I mentored freshman student-athletes, drawing from my own experiences to impart essential skills for balancing a rigorous academic schedule alongside varsity athletics. I monitored student-athlete study halls and provided tutoring support to enhance their academic performance. Additionally, I utilized artificial intelligence (AI) tools to analyze student progress and tailor my coaching strategies, ensuring that each athlete received personalized guidance to optimize their study habits and overall success.

Michael Bacon

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