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Michaela Perrigo
About
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North Carolina, United States
Résumé
Jobs
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Senior People ManagerGlobal LogicJan 2024 - Current (2 years 9 months)• Managed 350 employees, enhancing team performance and engagement through effective communication and support.
• Streamlined payroll processes, ensuring timely and accurate compensation for all team members.
• Generated comprehensive reports for project management, supporting strategic decision-making and operational improvements.
• Led onboarding and offboarding processes, providing a smooth transition for employees and fostering a positive workplace culture.
• Maintained updated documentation across attendance, procedures, and metrics to improve operational efficiency, while also managing communication of policy changes through an online consumer platform to ensure clarity and compliance.- Interview Team LeadGlobal LogicDec 2023 - Dec 2024 (1 year 1 month)• Conducted 50-100 interviews weekly to evaluate candidates effectively.
• Collaborated with upper management to analyze hiring trends and improve processes.
• Provided comprehensive training to new team members, enhancing the onboarding experience.
• Led team meetings and debriefs to streamline communication and decision-making.
• Managed operational efficiency metrics, generating reports to track performance against goals. Additionally, utilized customer service skills to enhance communication with diverse communities, ensuring a more inclusive and effective interview process that catered to a wide range of candidates. - AI Content EngineerParamount Technology PartnersNov 2023 - Apr 2024 (6 months)• Delivered comprehensive technical documentation for AI-driven projects.
• Developed innovative prompts to enhance content generation processes.
• Conducted analysis of personally identifiable information (PII) to ensure compliance.
• Championed adherence to policies, privacy, and procedures across projects.
• Collaborated cross-functionally to align content strategies with client goals, utilizing effective communication skills to engage with multiple teams and clients, which is essential for successful project execution and client satisfaction. Additionally, my experience with CRM tools has enhanced my ability to manage client relationships and streamline communication processes, while my background in customer - LHelpDesk ExpeditorLoving CompaniesMay 2023 - Jul 2023 (3 months)• Enter work orders in real time, ensuring accuracy and efficiency. • Generate service estimates and quotes for clients, enhancing customer satisfaction. • Proofread and edit all work orders for clarity and consistency. • Manage client communications via ticket CRM, responding promptly to inquiries. • Collaborate with team members to optimize workflow and service delivery.
- GLong-term Substitute TeacherGaston County SchoolsJan 2023 - Dec 2023 (1 year)• Developed and implemented engaging lesson plans aligned with state standards.
• Oversaw classroom management for 35 students, fostering a positive learning environment.
• Administered assessments and provided targeted support for students needing additional help.
• Collaborated with colleagues to enhance curriculum delivery and student engagement.
• Utilized technology to streamline grading processes and communication with parents, including the use of CRM tools to improve interactions and maintain organized records of student progress and parent communication. - ROperational/Technical Support SpecialistReel Health LLCOct 2021 - Jun 2023 (1 year 9 months)• Managed databases to streamline operations and enhance data integrity. • Diagnosed technical and customer issues, providing effective solutions. • Conducted data analytics and system inspections for operational efficiency. • Developed and tested client-friendly software to improve user experience. • Implemented and refined operational procedures to boost productivity.
- UWriting tutorUNCWJan 2018 - Jun 2021 (3 years 6 months)As a Writing Tutor, I provided personalized instruction to students, helping them improve their writing skills across various genres and formats. I developed tailored lesson plans that addressed individual learning needs and facilitated engaging discussions to enhance comprehension and critical thinking. Additionally, I communicated effectively with clients from diverse backgrounds, ensuring a supportive learning environment. I also utilized CRM tools to streamline the tutoring process, enhancing client management and follow-up, which contributed to improved student outcomes. My experience in customer service further enabled me to build strong relationships with students and their families, fostering a positive and productive tutoring exper
Education
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- Masters of ScienceUniversity of FloridaJun 2021 - Dec 2022 (1 year 7 months)
- Bachelor of ScienceUniversity of North CarolinaAug 2017 - Jun 2021 (3 years 11 months)