Michaela Munoz

E

Shipping Compliance Analyst

EVERI GAMES, INC

Apr 2023 - Jan 2025 (1 year 10 months)

• Created SOPs, Work Instructions, and reported Analytical metrics monthly to VP of Legal Compliance • Implemented cross-functional strategies, enhancing shipping efficiencies • Drove implementation of new laws and compliance processes including leading meetings, documenting progress and follow-up on questions, utilizing project management skills • Monitored regulatory compliance activities critical in a regulatory inspection. Communicated violations and quality systems deficiencies to management • Ensured root cause, corrective action preventative action (CAPA), and product impact were addressed in investigations. • Created and proposed recommendations for action based on procedural requirements to management

C

Analyst

Choice Logistics

Dec 2019 - Mar 2023 (3 years 4 months)

Managed compliance and performed analytical functions for all GTS import/export LTL shipments across US, APAC, EMEA, and LATAM customer accounts. Analyzed 3PL transactional invoices, ensuring alignment with vendor contractual agreements, and resolved any discrepancies.

Logistics Manager

Entegris

Jul 2018 - Dec 2019 (1 year 6 months)

Responsible for overseeing the day-to-day operations of the DG Warehouse, ensuring that PPE safety, ISO compliance, quality, cost efficiency and on-time delivery goals are attained. I effectively drove lean process optimization and led project initiatives to improve core KPI's. Additional responsibilities include high-level inventory management and analysis, key metric reporting and SAP system & dashboard process support.

Global Logistics and Distribution Manager

Natera

Feb 2016 - Dec 2017 (1 year 11 months)

Responsible for overseeing and coordinating the storage, transportation, and delivery of goods on a global scale. I managed logistics personnel, shipping/receiving, handled inventory control, managing departmental ISO compliance, and ensured efficient and timely delivery of goods..

B

Logistics Implementation Manager

BioTouch (formerly Path-Tec)

Nov 2013 - Feb 2016 (2 years 4 months)

Worked with new, existing, and potential customers to provide technical support for product implementation. Including front-line application implementation, feature validation, and troubleshooting with follow-up and resolution. Collaborated with customers strategically to understand logistics business and clinical objectives, determine best practices, and provide recommendations to ensure successful implementation and a high level of customer satisfaction. • Oversaw project postmortems and create a recommendations report analysis to identify successful and unsuccessful project elements • Managed and mitigated Client Implementation project risks • Developed best practices and tools for project execution and management and medical device k

I

Logistics Coordinator

Inform Diagnostics (formerly Miraca Life Sciences)

Sep 2011 - Nov 2013 (2 years 3 months)

• Global support for tracking and reconciliation of inbound biological specimen returns samples and outbound shipments of medical device and collection kits • Demonstrated continuous effort to improve logistics, streamline workflows and work diligently to provide a quality client experience • Auditor of Freight and small package Invoices • Maintain vendor relations with Tier 1 and Tier 2 couriers, including collaboration/product resolution • Managed logistics training, reporting, and protocols • Coordinates the internal & external recovery process for unaccounted for packages • Trending and collection of departmental data for proactive measures in relation to courier improvement, including, but not limited to cost analysis, spending,

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