Michael Alejandro Leon Leon
About
Detail
Data analysis, International relations professional,
cybersecurity student.
Bogota D.C., Colombia
Résumé
Jobs
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Loyalty Customer care representativeTTECOct 2025 - Current (1 year 1 month)I focused on customer retention and satisfaction by helping customers maximize the benefits of Verizon’s loyalty programs, including Verizon Dollars and Verizon Shine, while efficiently resolving account-related issues and inquiries.
In this role, I strengthened my cross-selling abilities by identifying and recommending offers tailored to each customer's loyalty status and needs. This experience allowed me to further develop my sales, retention, and customer service skills while consistently delivering a positive customer experience.- FCustomer serviceFoundever ColombiaJul 2023 - Sep 2025 (2 years 3 months)I was responsible for delivering exceptional customer service by assisting customers with account inquiries, resolving issues, and providing accurate information about products and services. I focused on understanding customer needs and ensuring a positive experience through effective communication and problem-solving.
In this role, I strengthened my interpersonal, conflict-resolution, and customer support skills by handling a wide range of customer concerns in a professional and efficient manner. This experience allowed me to build strong customer relationships, improve customer satisfaction, and consistently provide high-quality service while meeting performance objectives. - KCollections agentKM2 Solutions, LLCAug 2022 - Mar 2023 (8 months)I focused on managing customer accounts while driving successful collections efforts through professional and empathetic communication. My responsibilities included contacting customers regarding outstanding balances, negotiating payment arrangements, and assisting them in resolving account-related issues while maintaining a positive customer experience.
In this role, I strengthened my negotiation, problem-solving, and customer service skills by identifying solutions tailored to each customer's financial situation. This experience also enhanced my ability to manage challenging conversations, improve account recovery outcomes, and maintain strong customer relationships while meeting performance goals. - Data analysis, Backoffice management.InnpactiaJan 2022 - Jun 2022 (6 months)I was responsible for collecting, analyzing, and interpreting data to identify trends, generate insights, and support business decision-making. I worked with large datasets to ensure data accuracy, create reports, and provide actionable recommendations that improved operational efficiency and performance.
In this role, I strengthened my analytical, problem-solving, and data visualization skills by transforming complex data into clear and meaningful insights. This experience enhanced my ability to use data-driven approaches to support strategic initiatives, monitor key performance indicators (KPIs), and contribute to informed business decisions.
Education
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- UThe Complete Certified in Cybersecurity (CC) course ISC2 '23UdemyCourseNov 2023 - Current (3 years)
- UAprende Javascript ES9, HTML, CSS3 y NodeJS desde ceroUdemyCourseAug 2023 - Nov 2023 (4 months)
- Diplomado en gerencia de la seguridad.Universidad Militar Nueva GranadaOct 2022 - Dec 2022 (3 months)
- LBachillerato academico.Liceo Moderno Gran ColombianoJan 2005 - Jan 2016 (11 years 1 month)