Micaela Lujan Martinez Intérprete

Collections Specialist, Customer Support

Más Activos SA

Jan 2026 - Current (10 months)

In my current role as a Multitask Customer Support and Collections Specialist, I manage operations across three distinct accounts, including banking collections, an Argentine energy utility, and CNH agricultural machinery financing. I negotiate debt resolutions and structure tailored payment alternatives for bank clients to minimize re-delinquency, while simultaneously handling customer service and invoice payment enforcement for the energy account. Additionally, I deliver specialized support to CNH credit clients regarding invoicing, insurance, and installment payments, while collaborating directly with CNH's commercial, marketing, and collections teams to assist their dealership network.

Team Leader

Mera Solutions

Mar 2025 - Jan 2026 (11 months)

As Team Leader for Visa, Mastercard, and American Express customer support account, I directed and supported a 20-person contact center team dedicated to delivering high-quality resolution for customer inquiries and complex account requests. My role centers on driving daily performance through real-time monitoring of key operational metrics—such as AHT, FCR, and adherence—ensuring all service level agreements were consistently met. Additionally, I led the onboarding and training process for new hires joining the portfolio, equipping them with deep product knowledge and operational workflows while providing ongoing coaching to optimize overall team performance.

Medical Spanish Interpreter

Propio Language Services

Dec 2024 - Mar 2025 (4 months)

Providing interpretation services for medical procedures and consultations between Spanish speakers patients and healthcare providers. Learning and adaptating quickly to diverse medical terminology and fast-paced situtations, ensuring effective communication. Successfully managing multiple calls and maintain high client satisfactions through attention to detail and active-listening. Mantaining strict confidentiality and adhered to HIPAA regulations to protect sensitive information.

Spanish Interpreter

Future Group Translation Services

May 2024 - Dec 2024 (8 months)

Continous interpretation services for Latin American individuals in various fields, including: Legal: assisting Latin American immigrants with their legal interviews at the United Kingdom Immigration Office. Medical: facilitated communication between patients and providers. Customer service: interpreted client calls to service providers, ensuring accurate and clear communication.

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Multipurpose worker

Oct 2023 - Apr 2024 (7 months)

Opening and closing cash register and end of each shift, cash handling, plastic cards, QR payments.
Promotion of products and services, meeting pre-established sales targets, online
customer service via WhatsApp and telephone support;
Various administrative tasks, such as: payment to suppliers, weekly merchandise reception, control of daily, weekly and monthly expenses of the store.

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Receptionist, security guard

SISEG S.R.L

Mar 2022 - Jul 2023 (1 year 5 months)

Received internal staff and company clients, providing guidance on basic Environmental Health and Safety procedures during visits. Managed income phone calls and e-mail correspondence, handling inquiries and ensuring clear communication with clients and staff. Conducted vehicle and truck inspections mantaining compliance with security protocols and operational standards. Administered the work schedule for the team, and reported directly to the Operations Manager, in order to give a efficient task allocation and adherence to deadlines.

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Cashier

COTO C.I.C.S.A

Sep 2019 - Feb 2023 (3 years 6 months)

Cash register management, providing customer support and assistance during each shift.

Micaela Lujan Martinez

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Micaela Lujan Martinez

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Behavioral traits