M
Michelle (Mia) Scott
About
Detail
Customer Success
Dubuque, Iowa, United States
Résumé
Jobs
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Software QA Engineer InternAragonJul 2023 - Current (3 years 3 months)• Testing software to detect bugs and make sure a product complies with the requirements • Performing browser compatibility testing based on Chrome, Safari, Firefox, Edge • Writing, executing test cases and test suits in TestRail for various functionalities according to the requirements • Improved customer satisfaction by raising overall product quality through functional, UI and regression testing • Tracking bugs and reporting issues applying Jira bug tracking system • Taking part in weekly Scrum meetings informing about the findings, bug fixes- Claims ManagementSedgwickAug 2020 - Current (6 years 2 months)• Delivered exceptional service to claimants across multiple lines of business, expediting the claims application process and maintaining detailed claim notes while consistently meeting established deadlines • Served as the primary liaison, conforming to client specifications for claims application and servicing processes, ensuring communication and adherence to standards • Educated claimants on claim processing, including documentation requirements, time frames, claim status, and provided clear explanations of LOA payment plans and benefits • Reviewed accuracy of claims, promptly addressed colleagues' inquiries about plan specifics and company procedures, and meticulously documented client requirements and benefit plans for record-keep
- MClient ServicesMindcrest, IncJun 2015 - Oct 2019 (4 years 5 months)• Performed administrative tasks, including maintaining database documents, creating customized search forms for Quality Operations clients, reviewing files for accuracy, scheduling client meetings, and managing vendor contact information • Facilitated training and Q&A sessions for internal colleagues, educating them on new product features and promptly responding to inquiries, fostering a smooth transition to the new software • Led the implementation of a new software application, coordinating with global colleagues and collaborating with department heads and legal teams to ensure accurate capture of terms and conditions • Monitored and analyzed product performance metrics and service scorecards, providing insights for continuous impro
- Client Services (Data Contracts)Federal Reserve Bank of BostonJun 2014 - Apr 2015 (11 months)• Acted as a liaison between FRB and vendors, negotiating favorable rate and usage terms to optimize contractual agreements • Managed data contracts within the Risk Management database, providing accuracy and accessibility of critical information • Interacted with team members to achieve and maintain FRB compliance • Performed detailed reviews of documents to ensure accuracy, contributing to the overall quality assurance of processes
- OLegal SupportOutten & Golden LLPSep 2009 - Oct 2010 (1 year 2 months)• Collaborated with the General Counsel to recover and manage members' agreements, ensuring legal compliance • Filed and organized documents in the company database, streamlining document retrieval processes • Generated templated documentation and agreements, maintaining consistency and accuracy • Verified members' payments and collections receipts, contributing to precise financial records
Education
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- WWorld Commerce & Contracting/IAACM
- CContract & Commercial Management (CCMP)
- SSoftware Testing and Quality Assurance Training
- Bachelor of ArtsDePaul University
- HCertification, Paralegal StudiesHarry S. Truman College of Chicago