Mia CEO and Founder | Instructional Designer

Trainer Certificate III in Individual Support

Melbourne City College Australia

Nov 2024 - May 2025 (7 months)

• Deliver high-quality training and assessment for Certificate III in Individual Support (Aged Care), ensuring compliance with Australian Qualifications Framework (AQF) standards.
• Facilitate engaging learning experiences to equip students with theoretical knowledge and practical skills in aged care support.
• Develop and adapt lesson plans, assessments, and training materials to meet diverse student needs and industry standards.
• Provide mentoring and support to students during their work placements, guiding them toward achieving their career goals.
• Maintain accurate student records, assessment outcomes, and compliance documentation in accordance with RTO policies and regulations.

Instructional Designer

Equipsy Australia

Oct 2025 - Feb 2026 (5 months)

•Lead and own Equipsy’s learning and development strategy, governance, and standards aligned with organisational goals and NDIS Practice Standards.
• Provide strategic oversight of the design and development of eLearning modules, instructional videos, manuals, and job aids across the organisation.
• Lead organisation-wide learning needs analyses, working with executives, managers, and subject matter experts (SMEs) to identify performance gaps and prioritise initiatives.
• Design and govern structured, role-based learning pathways for frontline staff, coordinators, customer service teams, and leadership.
• Lead, influence, and coordinate SMEs and senior stakeholders, setting expectations, priorities, timelines, and qu

Instructor

Melbourne City College Australia

Nov 2024 - May 2025 (7 months)

• Delivered high-quality training and assessment for Certificate III in Individual Support (Aged Care) under AQF and RTO standards.
• Conducted marking, feedback, and 1:1 consultation to guide learners toward competency.
• Designed and facilitated practical training sessions that linked theory with workplace application.

W

English Tutor

Wonder English Online

Sep 2019 - Sep 2020 (1 year 1 month)

• Learning Designer and teacher for English programs, working with Spanish students through Skype.
• Developing and delivering engaging curriculum tailored to the needs of Spanish students, ensuring effective language learning.
• Monitoring student progress by completing daily teaching records and tracking class activities.
• Designing and conducting fun and interactive online lessons, creating a positive and productive learning environment.
• Customizing learning experiences to meet the language goals of individual students.

Customer Service (English Speaker)

Niagahoster Web Hosting Unlimited Indonesia

Sep 2019 - Jul 2020 (11 months)

-Provide help desk support to Web Hosting users through conversations (live chat intercom);
-Identify customer needs and help customers use specific features;
-Inform customers about new features and functionalities;
-Follow up with customers to resolve their technical issues;
-Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc.);
-Assist the Server Admin to monitor server performance;
-Response and check abuse of service (spam/ phishing).

Lifestyle Assistant

Calvary Health Care

Feb 2024 - Oct 2025 (1 year 9 months)

Assist in planning, organizing, and implementing daily activities that promote residents' physical, mental, and emotional well-being.
Adapt activities to meet the needs of individuals or groups.
Organize social events and activities, such as games, arts and crafts, music sessions, or light exercise, to encourage social interaction.
Support residents in staying actively engaged with their community.
Foster a positive environment that focuses on residents' holistic health, ensuring their emotional, social, and recreational needs are met.
Promote participation in programs that enhance self-esteem and independence.

Lifestyle Assistant/Personal Care Assistant

Arcare Aged Care

Jan 2024 - Dec 2025 (2 years)

Assist ADLs (Activities of Daily Living) of the residents.
Assist in planning, organizing, and implementing daily activities that promote residents' physical, mental, and emotional well-being.
Adapt activities to meet the needs of individuals or groups.
Organize social events and activities, such as games, arts and crafts, music sessions, or light exercise, to encourage social interaction.
Support residents in staying actively engaged with their community.
Foster a positive environment that focuses on residents' holistic health, ensuring their emotional, social, and recreational needs are met.
Promote participation in programs that enhance self-esteem and independence.
Work closely with caregivers, therapi

Marketing Promotions Specialist

Center for Global Advancement of Community Colleges

Mar 2022 - Apr 2022 (2 months)

Services to be performed Promotion of Community Colleges and fairs.
Communication will be digitally through emails, social media (Facebook, YouTube, and Instagram), translation
of material of communication for social media and website. Outreach to Language schools, high schools,
teachers, and parents.

Marketing Promotions Specialist

Center for Global Advancement of Community Colleges

Mar 2022 - Apr 2022 (2 months)

Services to be performed Promotion of Community Colleges and fairs.
Communication will be digitally through emails, social media (Facebook, YouTube, and Instagram), translation
of material of communication for social media and website. Outreach to Language schools, high schools,
teachers, and parents.

Founder

CV Edukasi Mendunia English with Mia

Jan 2022 - Current (4 years 10 months)

As the Founder of English with Mia, I lead a cross-border educational platform that empowers Indonesians and Southeast Asians to improve their English, gain certifications, and unlock global career and migration opportunities—especially in Australia.

Key responsibilities:

Designing and delivering English programs (IELTS, conversation, job-specific English).

Building strategic partnerships with RTOs, migration agents, and Australian employers.

Creating digital products, online courses, and community challenges.

Leading business development, marketing, and student engagement strategies.

Hosting webinars, consultations, and cultural exchange events.

Managing a vibrant

Instructional Designer

Upwork

May 2021 - May 2024 (3 years 1 month)

• Designed IELTS and English topic-based curricula tailored to international clients’ needs and proficiency levels, including but not limited to learners from the UK, China, Bhutan, India, and Palestine.
• Delivered interactive online lessons and activities using Zoom, Google Meet, and VooV, incorporating engaging tools such as Kahoot and Wordwall.
• Taught Indonesian language in an interactive, communicative way for international learners.
• Designed customized learning materials for adult learners using Microsoft PowerPoint, ensuring professional and structured delivery.
• Delivered content directly through the Upwork platform, without an LMS, adapting flexibly to client needs.

Freelance

Upwork

May 2021 - Mar 2022 (11 months)

• Curriculum design for various English learning needs, including IELTS and Business English.
• Creation of IELTS preparation materials, including worksheets, simulations, and practice tests.
• English for Business content development, focusing on practical language use in professional settings.
• Designed interactive worksheets and simulation exercises for business scenarios to improve fluency and communication skills.
• Experience teaching students from India, Bhutan, and China, primarily at intermediate to advanced levels.
• Developed customized learning solutions tailored to the specific needs and goals of diverse learners.
• Proficient in content creation and instructional design for online English e

Business Presentation and IELTS Trainer

PT Lister Teknologi Edukasi

Dec 2020 - Mar 2022 (1 year 4 months)

• Curriculum design and Learning Designer for English programs, including IELTS and Business English.
• Teaching English programs such as IELTS and Business Presentations to students from India, Bhutan, and China, primarily at intermediate to advanced levels.
• Creation of IELTS preparation materials, including worksheets, simulations, and practice tests.
• Developed interactive content and simulations for business English, focusing on real-world applications.
• Monitoring student progress and maintaining daily teaching records to ensure class effectiveness.
• Conducting engaging and interactive lessons via online platforms such as Zoom, Skype, and Google Meet.
• Ensuring a fun and engaging learning exper

Customer Service (English Speaker)

Niagahoster Web Hosting Unlimited Indonesia

Sep 2019 - Jul 2020 (11 months)

-Provide help desk support to Web Hosting users through conversations (live chat intercom);
-Identify customer needs and help customers use specific features;
-Inform customers about new features and functionalities;
-Follow up with customers to resolve their technical issues;
-Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc.);
-Assist the Server Admin to monitor server performance;
-Response and check abuse of service (spam/ phishing).

Admin Support and Sales Executive

PT Trèsna Kasih Indonesia

Oct 2019 - Oct 2020 (1 year 1 month)

▪ Responsible for preparing financial statements, reports, memos, invoices letters, and other documents;
▪ Assigned to handle bookkeeping tasks;
▪ Performing office duties that include ordering supplies and managing a record database.

Intern and Research Assistant

UNIVERSITAS MUHAMMADIYAH YOGYAKARTA

Sep 2017 - Sep 2018 (1 year 1 month)

▪ Responsible for the coordination of administrative duties for the successful candidates of Exchange Student Program with foreign partner institutions;
▪ Assigned for initiating, facilitating, and coordinating the International events particularly on International conferences, seminars, and visiting lectures;
▪ Assigned to manage, promote, and report the event established by IGOV through social media and website;
▪ Assigned to collect and analyze data from digital resources such as news and articles about the religious and ethnic conflicts between Muslim and Kong Hu Chu in Tanjungbalai, Sumatra Utara, Indonesia.

N

English Tutor

NEUTRON YOGYAKARTA

Feb 2016 - Sep 2018 (2 years 8 months)

• Delivered fun and engaging English lessons alongside exam preparation courses for high school students in Yogyakarta, Indonesia.
• Taught in both group classes and 1:1 sessions, held in classrooms and at students’ homes.
• Designed tailored lesson plans and interactive activities to strengthen language skills and exam readiness.
• Achieved 100% student satisfaction, with learners reporting greater confidence and enjoyment in using English.

English Tutor

Bimbel Neutron Yogyakarta

Feb 2016 - Sep 2018 (2 years 8 months)

• Learning Designer and teacher responsible for teaching English for exam preparation, including face-to-face lessons in classrooms and homes.
• Developing tailored exam preparation materials to support student success in various English exams.
• Monitoring student progress through daily teaching records to ensure effectiveness and continuous improvement.
• Designing and delivering engaging, interactive lessons, both in-person and within students’ homes, to create a dynamic learning environment.
• Creating fun and productive learning experiences that cater to different learning styles and needs.

Mia

About

Detail

Timeline

Résumé

Mia

About

Detail

Behavioral traits