Matthew Gonzalez Arango

Key Account Manager

Doctus

Sep 2021 - Current (4 years 1 month)

- Developing a solid and trusting relationship between major key clients and company. Resolving key client issues and complaints. Developing a complete understanding of key account needs. - Anticipating key account changes and improvements. Managing communications between key clients and internal teams. Managing account team assigned to each client. - Strategic planning to improve client results. Negotiating contracts with the client and a timeline of performance. Establishing and overseeing internal budgets with the company and external budgets with the client. - Working with design, sales team, creative, advertising, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highe

Account Manager

Team International S.A.S.

Jan 2021 - Aug 2021 (8 months)

- Serve as the lead point of contact for all customer account management matters. Build and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. - Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Prepare reports on account

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Sales Director

Consultores y Estrategias SAS

Dec 2019 - Jan 2021 (1 year 2 months)

- Set the overall vision and strategic plan for the Account Management organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. - Drive customer outcomes, product adoption, and customer experience. Lead the technical assessment as part of the sales process. - Track, support and manage Senior and Junior business executives. Reduce churn and drive new business growth through greater advocacy and reference ability. - Define and optimize customer life-cycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement. - Build and lead a world-class te

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Operations Business Manager

Optimus Steel, Beaumont, TX

Nov 2018 - Dec 2019 (1 year 2 months)

- Prepare plans and actions in the short and medium term to achieve the objectives set by the company, designing the necessary strategies and supervising their application. - Establish the development strategy of the products in the markets, whether they are the traditional ones or others that the company aspires to enter. Manage the internal resources of the processes. - Guarantee the viability and sustainability of internal processes. Plan and develop strategies of operation and commercialization in the company with international standards. - Carry out the necessary follow-up actions to ensure maximum effectiveness in achieving objectives. Research and intelligence of new markets. - Administration of import and export processes of good

Account Executive

ITS Logistics

Jan 2018 - Nov 2018 (11 months)

- Provide relevant data and analysis to the operations team throughout the supply chain. Responsible for harmonizing and monitoring supply chain operations. Take responsibility for the success or failure of material shipping and delivery schedule. - Responsible for troubleshooting any concern related to international freight transportation. Work with existing transportation suppliers on optimal delivery rate and routing. - Ensure that internal teams recommend the most advantageous transportation modes, routing, equipment or frequency. Responsible for establishing specific supply chain-based performance measurement systems. - Direct and follow-up with incoming materials and outgoing finished products to ensure prompt delivery to customers

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Retail Manager

Madrag

Nov 2015 - Dec 2017 (2 years 2 months)

- Improvement in customer service by simplifying, designing, implementing and managing administrative services policies and procedures, guaranteeing the quality of final products and services according to the agreements. - Participation in the development of sales activities- for 2 consecutive years linking clothing suppliers and where I planned logistics for them. - Decrease in general expenses by $ 100 million USD, at the same time achieving greater internal customer satisfaction when fulfilling service agreements. - Improvement of the budgetary control of expenses, ensuring the correct classification of the accounts for each person in charge of the cost centers, carrying out monthly monitoring. - Design, implementation and administration

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Reatil Manager

Skeachers

Jan 2015 - Nov 2015 (11 months)

- Fulfillment of the established goals by monitoring and accompanying the Associates, achieving between 100% and 120% of what is established. - Participation in the design and development of sales contests creating synergies with suppliers, motivating Associates for the sales convention. - Management of product and / or service knowledge strategies in alliance with suppliers, designing schedules for training and expectation messages with participation between 40% and 60% Associates. • Elaboration of models of the publications and events of the commercial action plan of the digital area, through communication with the supplier, the review of prices with the buyer and the timely delivery of the design for the magazines. • Preparation of ma

Reatil Manager

Aeropostale

Jan 2010 - Dec 2014 (5 years)

- Elaboration of models of the publications and events of the commercial action plan of the digital area, through communication with the supplier, the review of prices with the buyer and the timely delivery of the design for the magazines. - Preparation of market research for the party areas, books and magazines, and special seasons defining the load of the exhibition, complying with the distribution of merchandise on the shelves in each of the seasons. - Participation in the design project of the planning processes for the purchase and distribution of non-food merchandise, designing purchasing mechanisms, avoiding excess inventory.

Matthew Gonzalez Arango

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