Matthias Gamboa

Matthias Gamboa

About

Detail

Customer Support & Quality Analyst
Bogota D.C., Colombia
Contact Matthias regarding: 
Flexible work

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • iDeals
    Customer Support Representative. public Remote experience
    iDeals
    May 2025 - Current (1 year 5 months)
    - Provide multichannel customer support via chat, email, and phone, assisting clients with platform
    navigation and functionality.
    - Guide users step-by-step on tasks such as document uploads, permission settings, and general
    account management.
    - Conduct live client sessions (e.g., Google Meet) to resolve complex issues and deliver hands-on support
    when written guidance is not sufficient.
    - Troubleshoot technical issues, including platform errors, loading problems, and document access
    concerns, ensuring timely resolution.
    - Collaborate with cross-functional teams such as Billing and Account Management to escalate and
    resolve specialized cases.
  • P
    Customer Service/Tech Support public Remote experience
    Paricus Contact Center
    Jun 2022 - Aug 2023 (1 year 3 months)
    - Handle 60+ calls on a daily basis assisting customers with issues regarding their service, field basic questions about the products offered and cancelling accounts per consumer's request.
    - Processed purchases, top-ups and replacements, escalated compliance tickets to the pertaining departments when discrepancies arise.
    - Follow-up on customers with technical issues, assisting them by appointment assigned and troubleshoot software/hardware issues.
    - Develop, build and maintain customer relationships to maximize retention and ensure their problems are being solved
  • Z
    Accounts Manager public Remote experience
    Zeus Financial
    May 2021 - Jun 2022 (1 year 2 months)
    - Managed overdue accounts by making collection calls, tracking past-due payments, and documenting all interactions to ensure compliance with company policies.
    - Identified delinquent accounts requiring repossession, coordinated with repossession agents, negotiated service fees, and monitored the entire recovery process.
    - Reviewed and processed auto loan applications by verifying income, checking references, and ensuring compliance with company policies.
    - Handled insurance claims for vehicle damages and total losses by liaising with insurance companies, verifying claim statuses, and ensuring fair settlement payouts.
Education verified_user 0% verified
  • Servicio Nacional de Aprendizaje (SENA)
    Bussines Management
    Servicio Nacional de Aprendizaje (SENA)
    Jul 2023 - Current (3 years 3 months)