M

Maria Gabriela Garcia

About

Detail

Customer Success & Customer Experience Manager
Argentina
Contact Maria regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Zebra Technologies
    Customer Experience Specialist SOLA Region
    Zebra Technologies
    Jul 2021 - Jan 2022 (7 months)
    Responsible for target accounts and partners * Business Strategy * Process Improvement * Services Growth
  • Zebra Technologies
    Customer Success Executive SOLA Region
    Zebra Technologies
    Jul 2021 - Jul 2022 (1 year 1 month)
    Focused on customers' business, suggesting new and innovative ways to keep them succeeding with Zebra Services & Software. Introduce new, valuable features as they become relevant on the customer journey. Responsible for Target Accounts & Contract Renewals: * Business Strategy * Process Improvement * Services Growth
  • U
    Professor
    Universidad Austral, Argentina
    Mar 2020 - Oct 2020 (8 months)
    Design (for Customer Experience, Social Innovation, multidisciplinary vision). Career Director: DI María Sánchez
  • Z
    Business Design & Innovation Strategies Manager
    Zuidenlab
    May 2016 - Nov 2022 (6 years 7 months)
    * IT Solutions Design * Customer Experience * Marketing & Comm * Strategic Design * Service Design * Brand Building www.zuidenlab.com
  • B
    CX Product Manager
    BoldTech Systems
    Sep 2013 - Apr 2016 (2 years 8 months)
    * Customer Experience Market Development * Solution Development * Solution Selling
  • R
    Strategic Solutions
    Ricoh Argentina S.A
    Nov 2011 - Aug 2013 (1 year 10 months)
    * Market Development: Creation of new Customer Experience projects with business value and strategic impact, bring new value-added services to customers, generation of new sources of revenue. * Sustainable Solutions: development of new sustainable IT solutions, Digital Braille Customer Communications Solution. * New CX Solutions Business Model development * Solution Selling
  • UADE
    Business Design Researcher & Professor
    UADE
    Apr 2008 - Dec 2020 (12 years 9 months)
    Business Design and Customer Experience Researcher & Professor at UADE University, post graduated program. UADE Executive Education. CX and UX Research Programs: Innovative & Interactive Wayfinding System for blind people, Research Director (2016/2017). Braille Innovative Learning Toys, Research Director (2013). Braille Innovative Calendar, Research Director (2013). Production Sustainable Models, Researcher (2009). Entrepreneurship Program: motivational trainer for advanced students in the Teaching Business Program. Subjects: Business Design, Business Plan, Digital & Interaction Marketing (Customer Experience), Interactive Media Ad Strategies, Design Marketing (Portfolio Strategies).
  • I
    Market Development & Strategic Solutions
    IBM | Ricoh InfoPrint Solutions
    Jun 2007 - Oct 2011 (4 years 5 months)
    * Sustainable Solutions: development of new sustainable IT solutions (CX based). * Market Development: Creation of new Customer Experience projects, with business value and strategic impact, bring new value-added services to customers, generation of new sources of revenue. * Latinamerica Rebranding Geo Lead & Brand Management * Customer Experience and Precision Marketing, Communication & Business Design Consultant. * Color & Marketing Solutions. * Document Redesign Management, Project & Design Management for international companies in their transition to Precision Marketing and Relational Marketing Campaigns.
  • T
    Guest Strategic Designer, Stage with Giulio Ceppi
    Total Tool Milano, Italy
    Sep 2004 - Dec 2004 (4 months)
    Cooperation with assorted customer experience and business design projects. Special Cases: * Multisensorial Space design for The Milano Furniture Fair 2006. * Visioning: Concept Tires Design for Pirelli
  • IBM
    Strategic Design Specialist
    IBM
    Apr 2001 - Jun 2007 (6 years 3 months)
    Duties: * Project development combining IT & design thinking methodologies, research, service design and innovation including graphic, industrial and clothing design for assorted Customer Experience projects in Latin America. * Document Redesign Management, Project & Design Management for international companies.
  • IBM
    Marketing Specialist
    IBM
    Apr 1999 - Mar 2001 (2 years)
    Duties: Brand Management: corporate collaterals for customers, direct marketing campaigns, corporate events and website management. Web design and assembling. Sales team, engineers and customers training related to precision marketing. Engineers, pre-sales and marketing support.
  • S
    Senior Graphic Designer
    Strategic Planning Council, Avellaneda Municipality
    Aug 1997 - Apr 1999 (1 year 9 months)
    Corporate Identity Leader (graphic redesign and graphic applications. Magazine design, brochures, campaigns, wallpapers and general graphic for special events).
Education verified_user 0% verified
  • Harvard Business School
    Business Administration and Management, General
    Harvard Business School
    Jan 2012
  • Universidad Europea Miguel de Cervantes
    Master's Degree, Business Administration with Marketing Specialization
    Universidad Europea Miguel de Cervantes
    Jan 2011 - Jan 2013 (2 years 1 month)
  • Universidad Argentina de la Empresa
    Postgrade in Business Management & Marketing, Business Administration
    Universidad Argentina de la Empresa
    Jan 2010
  • Domus Academy
    Communication Design, Strategic Communication
    Domus Academy
    Jan 2004
  • Politecnico Di Milano
    Specialisation on Strategic Design Management, Management
    Politecnico Di Milano
    Jan 2000 - Jan 2001 (1 year 1 month)
Publications verified_user 0% verified
  • M
    Más allá del Business Plan (Beyond the Business Plan)