Maria Plaza

Maria Plaza

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Detail

Administrative Assistant Jr. - Content Moderator Sr.
Colombia

Contact Maria regarding: 
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Full-time jobs
Starting at USD7/hour
Flexible work
Starting at USD7/hour

Timeline


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Education

Résumé


Jobs verified_user 0% verified
  • V
    Caregiver Coordinator
    Vinali Group
    Oct 2024 - Jan 2025 (4 months)
    Oversee essential administrative and support functions to ensure seamless caregiving services. Update databases, manage schedules, and use the HHAeXchange platform to facilitate communication between patients and caregivers. Assist caregivers with payment issues, handle document management, and ensure strict compliance with HIPAA regulations. Additionally, follow up on medical authorizations with insurance providers, maintaining efficient workflows and reliable support for both caregivers and clients. This role requires precision, empathy, and effective communication to ensure quality service and patient satisfaction. Furthermore, leverage office software skills, including Microsoft Excel, Word, and PowerPoint, to enhance reporting and docu
  • I
    Customer Service Agent
    IntouchCX
    Oct 2023 - May 2024 (8 months)
    Resolve 400+ weekly customer inquiries via chat and email. Asist entry-level customer service officers by helping them improve listening skills, communication, and multitasking abilities. When required, I took charge of key responsibilities including QA evaluations, absence/tardiness reports, schedule management, and coaching updates.
  • Besedo
    Training Specialist
    Besedo
    Sep 2020 - Jan 2023 (2 years 5 months)
    Recruited, interviewed, and hired new agents. Supervised and trained up to 17 new content moderators during the training period. Provided all feedback and evaluations during the 90-day probationary training period. Coordinated all on-the-job training after instructor-led classroom training ended. Produced blended learning strategies via instructor-led and web-based modules in compliance with adult learning methodology. Provided support to department managers in responding to personnel training issues. Developed how-to guides for managers on various content moderation and customer support topics. Additionally, coordinated training sessions for various content moderation and customer support campaigns, utilizing office software tools such as
Education verified_user 0% verified
  • S
    Tecnólogia en Gestión Bibliotecaria, Library and Information Science
    Servicio Nacional de Aprendizaje SENA
    Jan 2018 - Jan 2020 (2 years 1 month)
  • Universidad Nacional de Colombia
    Philology and Languages - English, English Language and Literature/Letters
    Universidad Nacional de Colombia
    Dec 2017 - Dec 2021 (4 years 1 month)