Marco Flaquer

Marco Flaquer

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Scrum Master / Customer Relation Manager
Provincia de San Jose, Costa Rica
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Résumé

Jobs verified_user 0% verified
  • A
    Customer Relations Manager
    Admin Support Group
    Aug 2022 - Current (4 years 3 months)
    - Financial analysis and reporting. Manage a team of administrators to complete pension plans.
    - Supporting clients and financial advisors with their pension plan administration.
    - Participate as a trainer for new team members.
  • Procter & Gamble
    Project Leader
    Procter & Gamble
    Oct 2021 - Jul 2022 (10 months)
    - Develop projects for the Supply Network Chain to increase productivity and efficiency.
    Interact with various process Stakeholders to ensure the project meets their needs.
    - KNIME Analytics (data manipulation and mining tool) Business Process Expert for Latin America.
    - Chat Bot creation using Microsoft Power Virtual Agent to provide support for users.
  • Mondelez International
    Performance Reporting Advisor
    Mondelez International
    Jul 2021 - Oct 2021 (4 months)
    - Prepare, update, and maintain reports for all the global teams.
    - Create reports based on the needs established by high level managers.
    - Provide support for report end users to help understand the data displayed on the reports.
  • VMware
    Team Lead Business Analyst
    VMware
    Aug 2017 - Apr 2021 (3 years 9 months)
    - Assist and monitor a team of 15 quoting analysts that service all market segments globally in the support renewals quoting business.
    - Development, delivery, and publication of operational metrics to capture operational productivity focused on business volume, business value and velocity of operational execution
    - Provide information and work alongside the Process Team to review process improvement opportunities focused on improving productivity and client/stakeholder satisfaction.
  • VMware
    Business Analyst
    VMware
    Apr 2016 - Apr 2021 (5 years 1 month)
    - Creation, management, delivery, and revision of support renewal quotes in Oracle ERP.
    - Delivery of quote volumes within the established time and quality, as defined in the Service Level Agreements (SLAs).
  • Grupo Purdy
    Sales Representative
    Grupo Purdy
    Sep 2014 - Apr 2016 (1 year 8 months)
    - Car Sales for brand new Toyota and Daihatsu vehicles for customers.
  • Bank of America
    Customer Service Manager Debit Cards
    Bank of America
    May 2013 - May 2014 (1 year 1 month)
    - Customized and detailed service for Debit Car customers over the phone
  • Sykes Enterprises
    Team Lead AT&T
    Sykes Enterprises
    Aug 2011 - Mar 2013 (1 year 8 months)
    - Support for AT&T cellphone team users.
Education verified_user 0% verified
  • E
    Scrum Master Certified
    Edutin.com
    Mar 2022
  • Universidad Latina
    Bachelor of Business Administration
    Universidad Latina
    Jan 2009 - Jan 2015 (6 years 1 month)