Maria Fernanda Arce

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Hotel Manager

Notura S.A

Aug 2019 - Current (6 years 2 months)

Argentina Industry: Tourism and Hotelery services. Main Responsibilities: ● Plan, implement and manage overall hotel daily operations, to achieve a quality and excellence service, playing an active role in providing a positive experience to the client / guest ● Responsible for managing the optimization of the service (designing proposals to improve it, by facing the client, supervising the team, managing suppliers). ● Management of staff in charge. ● Conduct hotel budgeting planning. ● Manage and monitor hotel expenses. ● Manage and track hotel inventory. ● Design and improve the service management process, incorporating management methodologies, based on the best practices used in successful accommodation and/or businesses. ● Ha

Sales Associate

Harding Brothers Ltd

Nov 2017 - Feb 2019 (1 year 4 months)

U.S Based Industry: Retail Shops / Tourism and Hotelery. Main Responsibilities: ● Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to the store. Playing an active role in providing a positive customer experience and driving sales. ● Restocking products, responsible for keeping the shopping area tidy and organised. ● Demonstrating good product knowledge to customers on key promotions and offers. Assisting and setting up events. ● Training new staff on my area of sales. ● Dealing with passengers complaints, assisting the management with administrative duties. ● Maximising store revenue by suggesting upgrades, insurance and add-ons to customers. ● Processing returns

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IT Project Manager

Dual Study HO Intership At Hewlett

Sep 2011 - Jul 2016 (4 years 11 months)

Argentina. Industry: Information Technology. ❖ CSR - Customer Service Representative # Service Delivery Consultant Main Responsibilities: ● Customer Service, customer interaction by email and phone, Customer facing, providing a friendly and helpful service to them. Able to accurately determine customer's needs. ● Client Communications Management, internal/external business communications. ● Handled customer complaints. ● Incident and escalation management, defining emergency action plans. ● Planned weekly tasks, monitoring of internal groups and contractors, as well as contacted with the client and technical support. ● Managed daily, weekly and monthly follow-up meetings with the client. ● Managed daily, weekly and monthly follow

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Customer Service

Dual Study HO Intership At Hewlett

Aug 2009 - Sep 2011 (2 years 2 months)

Córdoba, Argentina. Industry: Global Business Services - Procurement process - Data entry. Main Responsibilities: ● Customer Service, customer interaction by email and phone, Customer facing, providing a friendly and helpful service to them. ● In charge of Processing / cutting Purchases Orders. Filling out Quotations, Customer Invoices, Orders & Delivery Notes.

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HOTEL RECEPTIONIST

Reservation Department

Feb 2008 - Aug 2008 (7 months)

Argentina. Industry: Tourism and Hotelery. Main Responsibilities: ● Receptionist - Welcome to customers, check in/out ● Sale of Excursion - Direct contact with customers online, face to face, Telephone, e-mails. ● In charge of the Reservation department. ● Interact between Customers, Travel agencies, Transfers and Excursions schedules/services issues. ● Resolve reservation incidents or any kind of hotel emergencies independently. ● Review, implement, and verify solutions of high accommodation complexity to meet customer needs. ● Proactively and reactively look for solutions to prevent problems from occurring in the reservation area and / or hotel areas.

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HOTEL RECEPTIONIST - In charge

Reservation Department

Nov 2007 - Jan 2009 (1 year 3 months)

Company: CALAFATE HOSTEL / HOSTERÍA HI - El Calafate, Santa Cruz, Argentina. Industry: Tourism and Hotelery. Main Responsibilities: ● Receptionist - Welcome to customers, check in/out ● Sale of Excursion - Direct contact with customers online, face to face, Telephone, e-mails. ● In charge of the Reservation department. ● Interact between Customers, Travel agencies, Transfers and Excursions schedules/services issues. ● Resolve reservation issues or any kind of hotel urgent incidents independently. ● Review, implement, and verify solutions of high accommodation complexity to meet customer needs. ● Proactively and reactively look for solutions to prevent problems from occurring in the reservation area and / or hotel areas.

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HOTEL RECEPTIONIST

Escorpio Hotel

Jun 2007 - Oct 2007 (5 months)

Argentina. Industry: Tourism and Hotelery. Main Responsibilities: ● Receptionist - Welcome to customers, check in/out ● Sale of Excursion - Direct contact with customers online, face to face, Telephone, e-mails. ● Interact between Customers, Travel agencies, Transfers and Excursions schedules/services issues. ● Resolve reservation incidents or any kind of hotel emergencies independently. ● Review, implement, and verify solutions of high accommodation complexity to meet customer needs. ● Proactively and reactively look for solutions to prevent problems from occurring in the reservation area and / or hotel areas.

BILINGUAL REPRESENTATIVE

Emrick Construction Company

Jun 2005 - May 2007 (2 years)

Argentina. Industry: Telecommunication Main Responsibilities: ● Customer Service, customer interaction by phone, providing a friendly and helpful service to customers. Client Communications Management, Bilingual Representative, respond to and resolve customer requests, in relation to telecommunication difficulties by providing fast and efficient customer service.

Maria Fernanda Arce

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