M
Meyser José Marcano Calzadilla
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Venezuela
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Shop CallerPathfinder HospitalityMay 2024 - Current (2 years 1 month)Assess the employee's ability to effectively communicate the hotel's offerings and promotions. Evaluate whether the employee follows the hotel's established sales scripts, and determine if the employee effectively uses upselling and cross-selling techniques. Verifying the accuracy and consistency of schedule data, on top of that inputting employee schedule information into the scheduling system. Analyzing data to identify trends, strengths, areas for improvement and sending these reports to hotel General Managers.- 7Virtual Assistant7L Holdings LLCSep 2023 - May 2024 (9 months)Maintaining clients databases and entering the information into the CRM system. This includes contact details, property preferences, and transaction history. Provide customer service through phone calls and emails, ensuring prompt and accurate responses to customer inquiries, as well as conducting follow-up calls to verify interest and provide updates on new opportunities in the real estate market. Organizing appointments, meetings, and events for the sales team and real estate agents. Provide guidance and training to an average of 5 new virtual assistants per quarter, ensuring their quick adaptation to the procedures and standards of the real estate company, with a focus on cold calling techniques.
- SSales AssistantSeguridad Industrial Extinmar, C.AApr 2019 - Aug 2023 (4 years 5 months)Attention and advice to customers, providing detailed information about products and services offered by the company. Coordination of orders and deliveries in collaboration with the logistics and customer service team, ensuring timely and satisfactory delivery. Maintaining an updated customer database, recording relevant information such as contact details and purchase history. Supporting administrative duties such as inventory management and preparation of sales reports. Making follow-up calls to customers to ensure their satisfaction with products and services purchased and identifying new sales opportunities.