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Meylin Lainez
About
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CUSTOMER SERVICE, SALES REP, INTAKE SPECIALIST, & EVENT CONCIERGE
Tegucigalpa, Francisco Morazán Department, Honduras
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work
Full-time jobs
Résumé
Jobs
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Intake Specialist/Event ConciergeMayersohn Law GroupJul 2025 - Feb 2026 (8 months)As an Intake Specialist at Mayersohn Law Group, I manage the first point of contact for potential new clients by answering incoming calls, conducting detailed intake assessments, and identifying viable legal leads across multiple practice areas including family law, criminal defense, real estate, and civil litigation. I handle client data entry, maintain accurate logs in Clio, and ensure all case details, deadlines, and documentation are properly recorded to support attorneys and client consultation managers. My role also includes preparing and sending retainers, coordinating with attorneys for urgent matters, and providing empathetic, professional guidance to callers during sensitive legal situations. In addition to overseeing comprehensiv- GIntake CoordinatorGroup LevanterAug 2024 - Jun 2025 (11 months)Supported the intake and administrative processing of employee injury claims for Workers' Compensation by collecting, verifying, and documenting client information for eligibility assessment and claim evaluation. Maintained accurate case file management by timely data entry into the CRM and case-tracking systems. Ensured all claim documentation complied with internal procedures and regulatory requirements while safeguarding sensitive personal and medical information. Assisted in improving documentation workflows and data management processes to enhance claims handling efficiency and overall operational accuracy.
- ICustomer Service & Technical AgentIntouch Cx-VivintAug 2022 - Dec 2023 (1 year 5 months)I successfully resolved customers' technical issues related to security systems, using advanced technical knowledge and interpersonal skills to build trust and increase satisfaction. My strong problem-solving skills and clear, effective communication consistently contributed to high customer retention rates and overall company success.
- ASales & Customer Service AgentAllied Global- ComcastJun 2019 - Feb 2022 (2 years 9 months)I effectively negotiated and secured product and service agreements, consistently achieving and surpassing sales objectives. By expertly managing customer accounts and providing guidance throughout the sales cycle, I leveraged advanced software tools to monitor account activity, ensuring a seamless experience and exceptional client satisfaction.
- Receptionist and Night AuditorHoliday Inn ExpressFeb 2017 - Feb 2018 (1 year 1 month)As a receptionist, I excel in managing the front office with professionalism and efficiency, serving as the first point of contact for clients and visitors. I am responsible for maintaining and organizing office files, processing payments, balancing accounts, and preparing travel vouchers to ensure transactional accuracy. Additionally, I conduct nightly cash audits and oversee office operations, upholding the company's high standards of customer service and ensuring smooth day-to-day functionality.
Education
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- Bachelor's in International TradeNational Autonomous University of Honduras(Currently studying)
- VHigh School DiplomaVirginia sapp
- IKinder-Middle School DiplomaInternational School