• Professional with a career developed in Human Resources and Customer Service, working in R&S, T&D, HOD, CX, CS, in international companies in the services sector.
• Worked in the Human Resources area with experience in R&S management, preparing training and people development programs, performance evaluation, onboarding, and employee integration.
• Expertise in end-to-end Recruitment and Selection, including strong experience in Talent Acquisition for international clients, especially in transactions with countries such as Brazil, Jamaica, Argentina, and Colombia.
• Competence in support in the areas of Remuneration and Benefits, Personnel Administration, union, and labor relations.
• Direct leadership of teams of up to 40 employees, in an environment of continuous learning, development, and quality.
• Strong experience in customer service, applying Customer Experience (CX) and Customer Success (CS) concepts to improve processes, service quality, and management of the customer journey and satisfaction.
• - Analysis and measurement of data through reports and KPIs to evaluate program results and define action plans, maintaining an interface with key stakeholders, partners, suppliers and other areas of the business.
• - User of systems such as (CRM, Ms Teams, Chetah, People App/HRIS, Slack, Point of Light, HandShake, VolunteerMatch, LinkedIn, SmartRecruiter, Applicant Tracking System, Asana, Notion, Zedndesk etc), google tools, advanced office package.
