Merwin Samson

Merwin Samson

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Account Manager | Account Executive | Customer Success Manager | SaaS Sales & Revenue Growth Professional
Metro Manila, Philippines

Contact Merwin regarding: 
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Full-time jobs
Starting at USD1.8k/month

Timeline


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Résumé


Jobs verified_user 0% verified
  • Celigo
    KMC Solutions Inc
    Account Manager - Celigo public Remote experience
    Celigo, KMC Solutions Inc
    Jan 2026 - Jul 2026 (7 months)
    • Owned a portfolio of accounts as primary point of contact, running regular check-ins and business reviews to uncover growth opportunities and sustain high customer satisfaction.
    • Built and executed strategic account plans to drive upsell, cross-sell, and renewal revenue within the existing customer base.
    • Managed the end-to-end contract renewal process, proactively resolving at-risk situations to protect retention and align terms with customer and company goals.
    • Partnered cross-functionally with Customer Success, Product, Support, and Finance to deliver a seamless customer experience and surface product feedback.
    • Tracked account health and key metrics in Salesforce and Clari, delivering regular status, forecast,
  • Zoom
    KMC Solutions Inc
    Account Executive - Zoom Video Communications Inc. public Remote experience
    Zoom, KMC Solutions Inc
    Mar 2023 - Mar 2025 (2 years 1 month)
    • Ran full-cycle sales prospecting, qualifying, and closing across an assigned book of accounts through inbound and outbound channels.
    • Carried an individual quota for a large, complex territory, applying in-depth product and contract knowledge to close new and expansion business.
    • Built and maintained channel partner relationships while acquiring new customers and growing the existing installed base.
    • Maintained up-to-date knowledge of the competitive landscape and delivered accurate activity and forecast reporting.
  • Zoom
    KMC Solutions Inc
    Customer Success Manager – Zoom Video Communications, Inc. public Remote experience
    Zoom, KMC Solutions Inc
    Apr 2022 - Mar 2023 (1 year)
    • Served as a trusted advisor for assigned accounts, driving product adoption and deployment success post-sale.
    • Led ongoing account meetings and business reviews to share best practices, expand feature usage, and introduce new releases.
    • Planned and delivered onboarding and training programs for new customers.
    • Proactively identified and mitigated account risk to protect retention and produced monthly reports highlighting customer wins and optimization opportunities.
    • Analyzed account trends and relayed customer feedback to internal stakeholders to strengthen product and support quality.
  • TTEC Philippines
    Google
    Account Executive - Google Ads public Remote experience
    TTEC Philippines, Google
    Aug 2018 - Dec 2021 (3 years 5 months)
    • Managed inbound and outbound sales opportunities via calls, chat, and email, routing high-potential accounts to onboarding for further development.
    • Diagnosed and resolved campaign performance and policy-compliance issues across a book of advertiser accounts.
    • Conducted keyword research and campaign optimization, providing budget and bid recommendations aligned to client business goals.
    • Ran monthly performance and keyword reviews to improve advertiser return on investment (ROI).
  • Dell Technologies
    Inside Sales Representative II - Renewals
    Dell Technologies
    Aug 2014 - Jul 2018 (4 years)
    • Managing the Renewal Process: Overseeing the entire renewal cycle, from initial communication to deal closure.
    • Customer Engagement: Actively contacting customers to discuss upcoming renewals, address their needs, and build relationships.
    • Generating and Sending Quotes: Creating and distributing renewal quotes that meet customer requirements and contractual terms.
    • Value-Driven Discussions: Engaging customers in conversations about the value of their existing contracts and potential benefits of renewal.
    • Addressing Concerns: Resolving customer issues and objections that may hinder renewals.
    • Sales and Revenue Generation: Contributing to revenue targets by ensuring renewals and potentially identifyi
  • Dell Technologies
    Technical Support - Dell Tech Concierge
    Dell Technologies
    Feb 2013 - Aug 2014 (1 year 7 months)
    • Troubleshooting Internet, Email, Virus Removal, Online Security, MS Office applications, MS OS issues, etc.
    • Provide client support and technical issue resolution via email, phone, and other electronic media.
    • Configuration of client's equipment to connect to the Internet via modem/Cable Router
    • Configure software to connect to Internet application servers.
    • Provide training to clients in use of systems and applications related to the Internet.
    • Obtain a general understanding of OS and application operations related to company-offered services.
    • Identify and correct or advise on operational issues in client computer systems.
    • Assess needs and suggest/promote alternative products or
  • Concentrix
    Technical Support Tier II - Spectrum
    Concentrix
    Aug 2010 - Oct 2012 (2 years 3 months)
    • Troubleshoot Internet, Email, and online security problems and accept online billing payments
    • Provide client support and technical issue resolution via email, phone, and other electronic media.
    • Configuration of client's equipment to connect to the Internet via modem/cable router
    • Configure software to connect to Internet application servers.
    • Provide training to clients in the use of systems and applications as related to the Internet.
    • Obtain a general understanding of OS and application operations related to company-offered services.
    • Identify and correct or advise on operational issues in client computer systems. Upgrade the internet Plan subscription.
  • TELUS Digital
    Sales Coach - Dell DT
    TELUS Digital
    Dec 2009 - Jun 2010 (7 months)
    • Improve sales and quality performance through coaching of individual sales and service representatives.
    • Identify sales and quality areas of opportunity for individuals.
    • Develop plans to take advantage of new and existing areas of opportunity (e.g., sales, products, and services).
    • Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.
    • Analyze and document consultant interaction and track effectiveness.
    • Work with the team leaders as appropriate. Report on areas of opportunity identified in scripts and systems
    • Document interaction with Sales and Service Representatives.
    • Track effectiveness of coaching through
  • TELUS Digital
    Inbound Sales Representative - Dell APOS
    TELUS Digital
    May 2007 - Dec 2009 (2 years 8 months)
    • Answering order calls.
    • Guiding customers on products being ordered.
    • Assessing needs and suggest/promote alternative products or services. • Giving order status information.
    • Responding to order change requests.
    • Upselling IT Products.
  • K
    Outbound Sales Representative - Fido
    KeyWest Data Network Inc.
    Aug 2005 - May 2007 (1 year 10 months)
    • Make outbound customer calls to promote and sell the latest mobile devices and monthly plans.
    • Use scripts as a guide to sell the product or service.
    • Handle customers' objections and rebuttals.
    • Assess needs and suggest/promote alternative products or services.
    • Record outbound call history and customers' responses in detail.
    • Monitor competitors' products or services and develop selling strategies for their own products or services.
    • Continuously work for an exceptional customer experience, resulting in high customer satisfaction scores.
Education verified_user 0% verified
  • S
    Bachelor of Science in Marine Transportation
    STI- West Negros University
    Mar 2000 - May 2004 (4 years 3 months)