Merly Avellaneda

Merly Avellaneda  new_releases

About

Detail

CLIENT SUCCESS | PRE-SALES | NETWORK ENGINEER | IT SUPPORT SPECIALIST
Bogota D.C., Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 100% verified
  • Acrobits
    Network Support Engineer verified_user Verified experience
    Acrobits
    Oct 2024 - Current (2 years 1 month)
    As a Network Support Engineer, I provided remote technical support for VoIP and networking solutions, analyzing SIP logs, diagnosing provisioning issues, and troubleshooting connectivity and call quality, which resulted in a 30% reduction in critical incident resolution time through expedited log analysis and escalation processes. I managed deployment processes that involved certificate management, secure configurations, and multi-platform profile creation for both iOS and Android devices. Additionally, I collaborated with development, QA, and networking teams to resolve system bugs, latency issues, and performance bottlenecks. My role also included collaborating with sales teams to present and tailor VoIP and networking solutions to meet c
  • E
    Pre/Post sales Engineer verified_user Verified experience
    EPCOM
    Sep 2023 - Sep 2024 (1 year 1 month)
    As a Pre/Post-Sales Engineer, I expertly troubleshot complex network issues across diverse infrastructures and client environments, ensuring optimal performance and adherence to client requirements, which consistently reduced resolution times and improved SLA compliance. I designed and proposed tailored networking solutions, providing clear technical recommendations and comprehensive explanations of their benefits, which strengthened client trust and facilitated solution adoption. Additionally, I delivered high-impact technical presentations at industry events, conferences, and customized sessions for enterprise clients, showcasing my expertise in network protocols and VoIP technologies. I developed and conducted online webinars focused on
  • JPMorgan Chase  Co
    Network Engineer verified_user Verified experience
    JPMorgan Chase Co
    Sep 2021 - Sep 2023 (2 years 1 month)
    As a Network Engineer, I supported remote monitoring and maintenance of network infrastructure for multiple branch offices during deployment and operational phases, utilizing CISCO devices to ensure optimal performance. I diagnosed connectivity issues and collaborated effectively with hardware vendors and on-site teams to facilitate swift resolutions. Additionally, I generated detailed reports on network performance and incident trends, which assisted in proactive maintenance efforts. My role also involved developing and updating technical documentation and standard operating procedures to enhance operational efficiency. I assisted in coordinating network upgrades and patch deployments, ensuring seamless transitions. Furthermore, my experie
  • CORPOELEC
    Internship Trainee verified_user Verified experience
    CORPOELEC
    Nov 2019 - Apr 2021 (1 year 6 months)
    Internship in the ATIT department:
    -Design for the optical fibers in the substations
    -Supervising for the correct function and interchange of data into the state.
    -Calculous and stats in the process of interchanging data and triple-play services in the department
Education verified_user 0% verified
  • U
    CISCO
    UNIVERSIDAD NACIONAL EXPERIMETAL
    Jan 2018 - May 2019 (1 year 5 months)
  • Universidad Nacional Experimental del Táchira
    Electronic engineer
    Universidad Nacional Experimental del Táchira
    May 2011 - Dec 2020 (9 years 8 months)