Meredith Bennett
About
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Driving Retention & Revenue Growth / Scaling Success & Partnerships in Digital
United States
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Résumé
Jobs
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Managing Director, Client Success; Sr. Director of ProgramsSynapseOct 2024 - Current (2 years 1 month)- Senior level program and growth management in digital agency environment; includes client success and the upselling and cross-selling of large-scale digital projects in support of private equity, portfolio companies (combined AUM of $7B+), enterprise-level clients, and SMB entrepreneurs.
- Led a team of Portfolio Leads/Account Directors. Rebuilt the Client Success team, shifting the focus from customer support to business transformation and strategy. Directly responsible for the company's largest client as well as the needs of several other key accounts with highly technical, complex programs and projects.
- Managed client and partner communication and provides strategic direction for multi-workflow projects, including sales e- PAccount & Business Development Director, Global Impact TeamPhase2 TechnologyMay 2022 - May 2024 (2 years 1 month)Led growth and client leadership for a $3.9M portfolio through complex multi-workstream technical engagements for government agencies (DOE, ED, EEOC, USCIS), large federal contractors, NGOs (AIR, USAID), and SaaS.
• Extended $500k-$2M annual programs by 2-3 years through disciplined renewal strategy, proactive relationship management, and expansion opportunity identification, saving long-term client accounts expected to sunset.
• Owned renewal forecasting, pipeline management, and NRR across the portfolio through short and long-term account planning and executive-level relationship development.
• Wrote and presented winning proposals to C-level executives leading to seven-figure contracts.
• Led DEI Guild; focused on emp - Senior Account Director, SLED, STEM, & HealthcareMindgrub TechnologiesFeb 2019 - Sep 2021 (2 years 8 months)Managed $3M in ARR with 2x YoY growth across public sector (HHS, NOAA), healthcare (BCBS, UMMS), EdTech (Ellucian, Prometric), education (Coppin State, JHU, MD MESA), and nonprofits (Museum of Science, United Way).
• Won $1.5M across 5 new projects with CA State IT team; received recognition by Gov. Newsom for a statewide reentry system designed to help formerly incarcerated individuals access employment and community services.
• Spearheaded the NASA Knowledge Inventory System project, working with NASA APPEL directorship to create and improve the content management, search, and workforce training utilized online by its technical staff.
• DEIB Committee Chair; led internships with Digital Harbor, Baltimore City Mayor’s Office - Business StrategistiHeartMediaFeb 2018 - Jan 2019 (1 year)• Developed $5M in omni-channel solutions, utilizing geotargeting, audio, streaming, email, and paid social campaigns.
- DFounder, Head of Business Development & ProductDeliberate Shift Agency Devoted HumanNov 2012 - Dec 2018 (6 years 2 months)Spearheaded growth, including market analysis, partnerships, product development, and securing investor funding. Business was selected for the Creative Startups Business Accelerator and A-B Tech’s Business-in-Residence program.
• Built a team of CS representatives, content writers, designers, and web developers to create a viable ecommerce website and related support function. Sold artisan and craftsman-made products online and in-person.
• Coached entrepreneurs on business strategies while supporting their web development and marketing needs. - UDirector of Business Development & Client RelationsUplevel YouDec 2010 - Nov 2012 (2 years)First full-time hire at a rapidly growing company serving SMB entrepreneurs. Built the CX infrastructure, CS workflows, managed operations, sold/upsold, and cared for our highest-value platinum-tiered clients.
• 2x company revenue within the first year (from $985k to $1.84M) while hiring and training sales, client services, and marketing team. Rolled out complex digital campaigns in support of large-scale ongoing program launches.
Education
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- UB.Sc. in IVSP, Environmental EducationUniversity of Maryland - College Park
- MM.B.A. in Business & EntrepreneurshipMSMU - Los Angeles, CA
- Certified Scrum Master (CSPO) & Product Owner (CSM)Scrum Alliance
- Women in Leadership certificate - Women Leading with Inclusion, Organizational LeadershipAntioch University
Projects (professional or personal)
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