Mercedez Lopez

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Senior Health Services Associate

RemX

Sep 2024 - Apr 2025 (8 months)

• Maintain up-to-date knowledge of insurance policies, including Medicare, Medicaid, and various private payer regulations, to provide expert guidance and support. • Operate EMR software to manage patient data, generate and process prior authorization applications, and perform benefit investigations, enhancing the efficiency of the prior authorization process. • Implement and adhere to HIPAA regulations and company policies regarding patient confidentiality and data security 100% of the time.

Patient Access Consultant

MMC Group

Sep 2023 - Feb 2024 (6 months)

• Assessed patient eligibility, enhancing successful financial assistance program enrollments by 15%. • Managed registration and admission processes, maintaining full compliance with healthcare regulations and protocols. • Organized efficient assessment procedures, cutting application processing time by 20%.

Inside Sales Representative

RS Americas

Oct 2022 - Apr 2023 (7 months)

• Executed meticulous processing of sales orders, achieving an impeccable accuracy rate and enhancing order fulfillment efficiency by 10%. • Collaborated with interdepartmental teams to refine sales processes, achieving a 15% enhancement in operational strategies. • Administered targeted follow-up protocols, which played a pivotal role in boosting customer retention by 20%.

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Sales Support Administrator

Schraad Sales and Marketing

Jun 2022 - Oct 2022 (5 months)

• Applied manufacturer-designated price adjustments, influencing a portfolio of over 75 clients. • Inputed data for new items from manufacturers into customer portals with a maintained accuracy rate of 100%. • Crafted digital coupons and deal proposals, resulting in a 15% increase in client engagement. • Coordinated administrative tasks for four regional business development managers.

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Pharmacy Fulfillment Case Manager

ExactCare Pharmacy

Feb 2022 - Jun 2022 (5 months)

• Streamlined shipping logistics and fostered team collaboration, achieving a 99.5% on-time delivery rate and exceeding patient satisfaction with an NPS of 85. • Championed medication adherence through accurate processing and communication, contributing to a 15% increase in adherence rates. • Developed a robust return case management system, optimizing investigations and logistical solutions, resolving 98% of cases in under 48 hours and maintaining patient continuity of care. • Proactively managed inventory to maintain a 99% in-stock rate for essential medications, minimizing stockouts and ensuring uninterrupted treatment.

Healthcare Inventory Supervisor

RGIS

Jan 2021 - Jan 2022 (1 year 1 month)

• Supervised teams of 7-20 in conducting annual physical inventories across the nation and 75+ North Texas pharmacies, hospitals, and surgical centers, achieving a 99.7% inventory accuracy rate. • Cultivated a culture of exceptional client service by training and guiding crews, resulting in a 98% client satisfaction rating. • Launched efficient logistics for inventory teams, maximizing on-time arrival rates to job sites by 99% through safe and responsible rental vehicle operation. • Developed and executed comprehensive training programs for new employees, resulting in a 15% reduction in onboarding time and a 80% increase in first-year employee retention.

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Healthcare Inventory Supervisor

BIG Inventory, Inc.

Jul 2015 - Sep 2019 (4 years 3 months)

• Coached cross-functional teams (5-20) in nationwide physical inventory of pharmacies, hospitals, warehouses, and labs, reaching a 99.5% accuracy rate that exceeded industry standards. • Devised a standardized inventory strategy, mitigating turnaround times by 15%, and facilitated data collection across diverse locations. • Mentored new personnel, empowering them to achieve full proficiency 20% faster and contributing to a 10% team productivity optimization. • Directed logistics, boosting on-time arrival rates to job sites by 97% through comprehensive preparation and route optimization.

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Mercedez Lopez

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