Melony Fred
About
Detail
Pennsylvania, United States
Résumé
Jobs
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Customer Support ExpertDiscoverOct 2023 - Current (3 years 1 month)• Assisted customers with billing inquiries and process payments efficiently. • Handled disputes related to interest charges, late fees, and facilitated refunds for credits and overpayments. • Offer detailed information to customers regarding APR and interest rates, ensuring clarity and understanding. • Provide guidance on pay-in-full quotes to prevent account closure and delinquency, promoting financial responsibility among customers. • Assist customers with account updates, including banking information, name changes, and mailing addresses, ensuring accuracy and security. • Facilitate the addition of authorized users to accounts, maintaining compliance with security protocols.● Consistently exceed monthly metrics by achieving a sche- ACustomer Service RepresentativeAlivet.Jun 2023 - Sep 2023 (4 months)• Utilized Zendesk ticketing system to efficiently manage and solve a diverse range of customer tickets. • Ensured compliance with company policies and procedures while processing refunds to maintain financial integrity. • Proficient in updating and managing pet prescriptions, ensuring timely fulfillment and accurate status tracking. • Proficient in managing and processing order reshipments with a strong focus on accuracy and efficiency. • Utilized CRM (Customer Relationship Management) systems to log interactions, inquiries, and customer-specific details.
- ACustomer Service RepresentativeAetna Health- CVSDec 2021 - May 2023 (1 year 6 months)• Addressed customers courteously using suitable methods and problem-solving skills • Guided team members with clear directions, timelines, and feedback • Complied with corporate and regulatory policies regarding information confidentiality and privacy • Investigated and researched issues to determine root causes and appropriate resolution methods • Followed up with customers regarding product functionality and overall satisfaction Delivered personalized customer service relating to questions and promptly resolved basic problems on • customer accounts • Built sustainable relationships and trust with customer accounts using open and interactive communication. • Process billing/payments for members • Maintained customer satisfaction
- Beauty Consultant Sales RepresentativeWalgreensApr 2014 - Dec 2021 (7 years 9 months)• Developed strong rapport with customers and created positive impression of business Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in • cosmetic products • Answered customer questions about products and services, helped locate merchandise and promoted key items • Discussed with customers restrictions and educated on company policies • Assisted customers with signing up for store loyalty programs and provided details about key benefits • Built customer loyalty and retention by delivering excellent shopping experiences. • Arrange merchandise to present visually appealing displays and attract clientele. • Checked pricing, scanned items, applied discounts and printed receipt
Education
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- TTemple UniversityJan 2022 - Jun 2023 (1 year 6 months)