Melody Lubigan
About
Detail
Dasmariñas, Calabarzon, Philippines
Contact Melody regarding:
work
Full-time jobs
Starting at
USD1k/month
Résumé
Jobs
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Senior ExecutiveEXL ServicesOct 2025 - Apr 2026 (7 months)Technical support for Gas and Electric customers.- APharmacy AssistantAetna Health InsuranceNov 2024 - Sep 2025 (11 months)Assisted health plan members with prescription access, pharmacy coordination, and medication inquiries. Verified insurance coverage, resolved pharmacy billing issues, and liaised with pharmacies to ensure members received their medications smoothly and without delay.
- Lead Generation SpecialistMy Derma DreamDec 2023 - Nov 2024 (1 year)Prospecting & Research: Identify target markets, research potential clients, and compile lists of decision-makers using tools like LinkedIn, industry directories, and databases.
Outreach & Communication: Initiate initial contact through cold emailing, cold calling, social selling (e.g., LinkedIn messaging), or direct response messaging to pitch products or services.
Lead Qualification: Evaluate potential clients to ensure they meet target demographics, budget criteria, and specific business needs before passing them to account executives or sales teams.
CRM Management: Track outreach activities, organize prospect information, and update lead status within Customer Relationship Management (CRM) tools like Sal - JFraud AnalystJP MORGAN AND CHASE BANKSep 2022 - Nov 2023 (1 year 3 months)Analyzed customer transaction history and potential risk indicators for fraudulent activity to ensure secure, compliant bank account onboarding.
- Subject Matter ExpertAccentureOct 2020 - Jun 2022 (1 year 9 months)Agent Support: Served as the primary point of contact for process and workflow questions during the nesting period.
New Hire Coaching: Mentored incoming agents to accelerate learning curves and ensure quality standards.
Reporting & Analysis: Tracked individual progress and generated performance improvement reports for leadership. - CSr. Tech SpecialistC3Jun 2019 - Dec 2019 (7 months)Contacted business owners to assist with the setup and installation of video conferencing platforms. Provided end-to-end technical onboarding, configured system settings, and ensured hardware and software readiness for optimal performance.
- ASr. Payroll AnalystADP PhilippinesFeb 2018 - May 2019 (1 year 4 months)Consulted directly with business owners and payroll managers to set up, configure, and onboard customized payroll systems. Provided technical guidance, configured pay structures and tax parameters, and ensured smooth implementation and compliance.
- Customer Service Level 3GenpactJul 2015 - Jan 2017 (1 year 7 months)Provided advanced support to customers experiencing payment processor errors and gateway issues. Identified transaction failures, guided users through technical troubleshooting, and ensured secure, successful payment processing to maintain customer satisfaction.
- OTeam LeaderOmniservNov 2012 - May 2014 (1 year 7 months)Cold calling and lead generation
Education
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- PSeafarers Rating CoursePhilippine Merchant Marine SchoolJan 2005 - Jan 2007 (2 years 1 month)