Melody Domingo Bangayan

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Bank Reconciliation Specialist/Bookkeeper

Sentry Managment, LLC.

Nov 2024 - Current (2 years)

As a Bank Reconciliation Specialist/Bookkeeper, I was responsible for maintaining accurate financial records, managing accounts payable and receivable, and ensuring timely reconciliation of bank statements. I adhered to strict financial due dates, which enhanced our monthly financial reporting processes. Additionally, my time management skills were crucial in meeting these deadlines, ensuring that all financials were completed accurately and on schedule.

Data Entry Specialist

Bold Business

Jan 2024 - Jan 2025 (1 year 1 month)

• Managed confidential and sensitive information with the utmost discretion, ensuring full compliance with data protection regulations.
• Ensured data was accurately entered and maintained license applications.
• Assisted medical professionals in obtaining their licenses across different states, while also handling financial accounts, specifically managing clients' financial and bank statements to ensure comprehensive support throughout the licensing process.

Customer Service Representative

TaskUs

Feb 2023 - Dec 2023 (11 months)

• Provided accurate, up-to-date information on Chime's products and services.
• Troubleshot and resolved concerns regarding online banking, debit cards, and mobile apps.
• Assisted customers with account-related questions, transactions, and issues related to Chime's financial services, including handling financial account inquiries and bank statements.
• Escalated complex problems to the appropriate teams while ensuring timely resolution.

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Payroll/AP/AR Specialist

JND Prime Builders Inc.

Sep 2022 - May 2024 (1 year 9 months)

• Performed comprehensive book and bank reconciliations and ensured all transactions were recorded with completeness and accuracy • Updated employee records, including personal information, tax withholding, and benefits enrollment • Calculated wages, deductions, and benefits accurately and ensured timely distribution of paychecks • Conducted financial audits to safeguard the accuracy, legality, and efficiency of the payroll function within the company

Customer Service Representative

[24]7.ai

Sep 2021 - Sep 2022 (1 year 1 month)

• Provided prompt and courteous customer support via phone, chat, and email for the customers' healthcare services • Assisted customers with setting up the company's COVID-19 testing kits and other telehealth services • Guided customers through the process of online proctoring for their medical tests • Ensured customers received clear and accurate information regarding test procedures, scheduling, and results

M

Business Analyst

MAG Acctg. & Bookkeeping Services

Sep 2021 - Jan 2022 (5 months)

• Analyzed financial statements, reports, and records to identify trends, variances, and areas for improvement • Compiled comprehensive business and financial reports to aid in decision-making and strategic planning • Identified process improvement opportunities and proposed solutions to boost productivity and accuracy • Monitored and assessed financial performance, including budgets, forecasts, and expenditures

ESL Teacher

51Talk

Jun 2021 - Dec 2022 (1 year 7 months)

• Reviewed student progress and gave helpful feedback to support their language learning goals • Conducted individual or small group online English lessons for students of different ages and skill levels • Created a positive and supportive classroom environment to increase student confidence and participation • Designed and taught engaging lesson plans that follow 51Talk's curriculum and teaching standards

Online Tutor

Course Hero

Jan 2019 - Jun 2023 (4 years 6 months)

• Guided students step-by-step to help them understand complex concepts and solve academic problems • Engaged with students in a variety of subjects, including math, science, humanities, business, and accounting • Promoted independent learning by encouraging students to solve problems themselves rather than completing assignments for them

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Cashier

KNC Greenwich

Jun 2018 - Jan 2019 (8 months)

• Managed cash, credit, and debit card payments, ensuring all transactions were accurate • Conducted routine audits of the cash register and balanced cash drawers at the end of shifts • Kept the checkout area cleaned and organized, and arranged products as needed • Issued receipts, handled refunds, and processed exchanges as required

Melody Domingo Bangayan

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Melody Domingo Bangayan

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