IT Operations Monitoring Analyst
General Directorate of Revenue (DGI)
Aug 2019 - Aug 2021 (2 years 1 month)
• I was responsible for the comprehensive supervision of the IT infrastructure and Data Center, including systems, servers, networks, power generators, precision units, fire suppression systems, and UPS systems using tools like Nagios, Arbor DDoS, McAfee DLP, F5 WAF, ESET, Windows Server, and Ubuntu. • Collaborated in cybersecurity management with a focus on identifying, analyzing, and reporting IT incidents. Additionally, my background in computer science enabled me to leverage SQL for effective database management, streamlining server information handling. This initiative not only improved operational efficiency but also positioned the company for future scalability by developing a robust management system for IT server administration, mo