Melissa Villalobos Monge

Talent Acquisition | Selection Specialist

IBM

Jan 2024 - Current (2 years 4 months)

Drive full-cycle recruitment for Engineering, Infrastructure, Software, and Corporate functions across multiple regions; as well other BU's with hiring demand. Coordinate end-to-end processes from job requisition to offer acceptance, ensuring a seamless experience. Mentor newly hired and promoted team members, streamlining onboarding and knowledge transfer. Lead BU-specific squads for entry-level and internship hiring initiatives. Deliver performance reports supporting hiring forecasts and leadership decision-making. High participation in career fairs and company exposure.

Talent Acquisition | Pipeline Coordinator

IBM

Jan 2022 - Jan 2024 (2 years 1 month)

Managed candidate pipelines, ensuring smooth coordination across job postings and business units. Supported screening, interview scheduling, and talent engagement strategies. Trained and mentored new hires for up to three months. Served as SME for recruitment tools and contributed to process optimization.

Executive Administrative Assistant

IBM

Jan 2019 - Apr 2022 (3 years 4 months)

Supported directors and VPs with calendar, travel, and expense management. Led onboarding and training initiatives, improving team readiness and satisfaction. Developed feedback-driven improvements to NPS-based training rotations.

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Deal Manager Operations

Convergys (now Concentrix)

Apr 2018 - Sep 2018 (6 months)

Managed high-value enterprise CISCO hardware and software deals, ensuring seamless contract execution. Oversaw end-to-end order processing for top-tier clients.

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Coach Lead & QA Specialist

Avatar Communications Tech. Ltda.

Jan 2018 - Jan 2019 (1 year 1 month)

Supervised 100+ customer service agents. Design, implement, and deliver performance improvement plans and QA initiatives. Analyzed reporting frameworks to meet client expectations and standards.

English Teacher

Centro Cultural Costarricense Norteamericano

Jul 2016 - Oct 2016 (4 months)

Designed and delivered English language lessons tailored to non-native speakers. Assessed student progress and adapted instructional methods for optimal learning outcomes.

Customer Service Agent | Kindle Tech Support

Amazon

Jan 2013 - Jan 2018 (5 years 1 month)

Delivered high-quality customer support, resolving technical issues efficiently. Maintained high customer satisfaction ratings through effective problem-solving and service excellence. Led training initiatives, improving team readiness and satisfaction.

Melissa Villalobos Monge

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