Melissa Torres

VP Customer Success, Americas

Nimdzi Insights

Jan 2022 - Sep 2022 (9 months)

As VP of Customer Success, I manage the installed base of customers within my region. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Responsibilities: • Increase renewal rates and reduce churn • Expand our revenue in accounts through cross-selling and up-sell • Influence future lifetime value through higher adoption, customer satisfaction, and overall health scores • Map customer journey • Define segmentation of customer base and varying strategies • Iden

Customer Success Manager, Americas

Nimdzi Insights

Jul 2021 - Jan 2022 (7 months)

Responsible for cultivating and maintaining strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. Work closely with our customers alongside Sales, Marketing, and Finance teams to ensure our services are delivered successfully. Main tasks and responsibilities 1. Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with assigned customer accounts. 2. Work with customers to ensure they effectively leverage their membership and find value in our services. 3. Become an expert in Nimdzi's services and educate customers

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VP Sales, Americas

Andovar SAS

Apr 2019 - Jul 2021 (2 years 4 months)

My role involves strategic planning, managing people, selling, leveraging technology and improving processes. Leading and directing sales and revenue goals to meet or exceed revenue targets for assigned territory. I possess business acumen and deal-making skills, including strategic consulting and needs assessment, identifying and driving new business opportunities, pricing negotiations, and contract development. Responsibilities: • Develop plans and strategies to meet or exceed the company's revenue target. • Strong interpersonal and communication skills, with the ability to persuade and inspire sales staff. • Engage in high-level negotiations to generate lucrative contracts or build beneficial relationships with companies and individua

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Account Manager

Andovar SAS

Jan 2018 - Apr 2019 (1 year 4 months)

A junior, client-facing role managing Andovar's relationship with strategic and revenue generating clients. • Proactively building client relationship by monitoring programme progress; increasing communication lines; seeking/scheduling face-to-face meetings; and identifying as well as removing blockages to successful deliveries (on time, within budget, at premium levels of quality). • Central handling of client queries and issue resolution. • Educate and guide clients through the localization process. • Communicate pro-actively with clients to specify project scopes and manage client relationships. • Administrative duties: ensuring that billing/invoicing client processes are transparent and articulated to the production team; as well a

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Team Leader

Andovar SAS

Aug 2015 - Jan 2018 (2 years 6 months)

Team Leader of the sales representatives of Andovar's office in Medellin, helping with training by giving support to the team members on their everyday duties. I also handle a few administrative tasks on the office (completing paperwork, handling complaints, financial responsibilities and personnel duties).

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Business Development Manager

Andovar SAS

May 2014 - Jan 2018 (3 years 9 months)

I am responsible for achieving sales and revenue goals for an assigned territory by developing, building, and strengthening long-term relationships with customers and partners. I have business development and deal making skills, including strategic consulting and needs assessment, identifying and driving new business opportunities, pricing negotiations and contract development. Andovar's range of services include: 1) Translation & Localization 2) Multilingual Desktop Publishing 3) Audio and Video 4) Language Technology 5) Software Localization 6) Gaming Localization 7) eLearning Localization 8) Mobile Apps Localization Andovar is a global provider of multilingual content solutions. We are a medium-sized company that is small enough to be ag

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Marketing Consultant

Strategic Outsourcing Solutions

May 2013 - Nov 2013 (7 months)

Armar listas de contactos de acuerdo al perfil requerido por el cliente. Trabajo incluye tener un nivel de inglés hablado y escrito, ya que se realizan llamadas a empresas en USA. Conocimiento de estados, ciudades y nomenclatura de calles de USA. Búsqueda en internet, motores de búsqueda de empresas (Trackvia y Data Connect) y manejo de Excel a nivel usuario.

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Sales Manager

La Casa Verde S.A

Oct 2011 - Aug 2012 (11 months)

Main activities and responsibilities: Responsible for customer care, book recommendations, knowledge of literature in general. Knowledge of library management processes, such as direct contact with distributors and book orders. Furthermore knowledge management cash, debit card transactions and credit recognition of tickets (dollars).

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Editor

Central Soft

May 2011 - Jun 2011 (2 months)

Main activities and responsibilities: Proofreading textbooks Editorial Planeta. I was responsible for editing and correction of the information provided in textbooks aimed at students of secondary education. In addition, I worked on the development of teacher's manuals of the texts, offering them a work platform in the classroom through participation exercises and presentation of the issues.

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Sales Manager

SBS librería internacional Perú /

Sep 2009 - Apr 2010 (8 months)

Main activities and responsibilities: Knowledge of all materials necessary to provide accreditation of language examinations and any extra material needed to support language learning. Guidance to customers about the material most appropriate to their needs.

Sales Manager

Café Britt

Jun 2007 - Jul 2008 (1 year 2 months)

Main activities and responsibilities: Customer service, informing store promotions to increase average ticket, cash management, recognition of banknotes (soles, dollars, Euros and traveler checks). Handling credit and debit cards. Fluency of spoken and written English at intermediate level. Management of Cimbali coffee machine for the preparation of different beverages. Also worked at the Britt Gift Shop at the Marriot Hotel at Miraflores.

Melissa Torres

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Melissa Torres