Melissa Roos

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Senior Customer Success Manager

Revenx

Jul 2024 - Current (2 years 1 month)

• Managed a portfolio of high-value B2B SaaS clients, ensuring successful onboarding, adoption, and long-term retention. • Acted as a strategic advisor to clients, aligning product capabilities with their business objectives to drive measurable ROI. • Led regular business reviews, usage analytics, and feedback sessions to identify growth opportunities and mitigate churn risks. • Collaborated cross-functionally with Product, Sales, and Support teams to ensure a seamless and proactive customer experience. • Built and optimized customer journey processes, contributing to an increase in customer satisfaction and account expansion.

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Business Account Manager

Vox Telecoms

Jan 2024 - Jul 2024 (7 months)

• Spearheaded strategic sales initiatives in the technology sector, achieving consistent annual growth, surpassing targets by 30%. • Managed a portfolio of enterprise accounts, achieving a 40% increase in client retention and 92% customer satisfaction. • Negotiated contracts and delivered tailored solutions to drive customer success. • Implemented lead conversion strategies, improving efficiency by 30%, resulting in better resource allocation and sales throughput.

Senior Inside Sales Manager

Konnected Concepts

Nov 2023 - Jan 2024 (3 months)

• Led growth marketing strategies for IoT and wireless technology, exceeding sales targets. • Conducted data-driven market analyses, identifying key opportunities to inform sales planning and strategy. • Collaborated with teams to optimize sales processes and reduce lead time to conversion, utilizing various communication and project management tools such as Slack, Google Workspace, ClickUp, and Notion to enhance team collaboration and efficiency. Additionally, employed video conferencing tools to facilitate remote meetings and discussions, ensuring seamless communication across all stakeholders involved in the sales process.

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Global Sales Manager

Fresh Projects

Jun 2023 - Nov 2023 (6 months)

• Directed an 8-person sales team, achieving 50% revenue growth within six months through strategic sales plans and goal-setting. • Designed and implemented sales strategies that exceeded quarterly targets by 50%. • Enhanced sales operations by integrating Salesforce CRM, improving lead tracking and pipeline visibility. • Led coaching and training programs, increasing team performance by 35% and growing repeat business by 25%. Additionally, utilized various communication and project management tools, including Slack, Google Workspace, ClickUp, and Notion, to facilitate collaboration and streamline processes, ensuring that the team remained aligned and focused on achieving sales objectives. Video conferencing tools were also employ

Corporate Key Account Manager

ODILO

Jul 2022 - Dec 2022 (6 months)

• Drove revenue growth by crafting customized branding and digital marketing solutions, consistently exceeding client expectations. • Used sales data and trends to implement strategic approaches, ensuring achievement of client goals and expanding business. Additionally, I utilized various communication and project management tools, including Slack, Google Workspace, ClickUp, and Notion, to enhance collaboration and streamline processes, while video conferencing tools facilitated effective client interactions and meetings, further supporting our strategic initiatives.

Regional Account Manager Africa

KnowBe4

Sep 2019 - Jul 2022 (2 years 11 months)

• Sold cybersecurity training solutions, consistently achieving sales quotas and contributing to the company's market expansion. • Negotiated contracts and secured long-term partnerships, providing tailored solutions to client needs. Additionally, I utilized various communication and project management tools, including Slack and Google Workspace, to enhance collaboration and streamline processes, while also leveraging video conferencing tools to maintain strong relationships with clients and ensure effective communication throughout the sales cycle. Team management skills were essential in coordinating efforts across departments to meet client expectations and drive successful outcomes.

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