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MELISSA ROBINSON

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Enterprise PMO Director | Portfolio & Transformation Governance | PMP | Salesforce • Cisco • Equinix • AT&T
Grand Prairie, Texas, United States

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  • Salesforce
    Technical Program Manager, Enterprise Transformation (Contract)
    Salesforce
    Nov 2024 - Sep 2025 (11 months)
    Led enterprise CLM platform implementation across 12 global business units within a multi-million-dollar transformation program
    Established governance framework including decision structures, escalation pathways, and RAID management to improve executive visibility and delivery predictability
    Built adoption dashboards and delivery scorecards reducing cycle time 25% and achieving 90%+ platform adoption within 60 days of go-live
    Directed UAT strategy, cutover planning, and hypercare operations ensuring stable production launch across global stakeholders
  • Salesforce
    Technical Program Manager
    Salesforce
    Oct 2024 - Current (2 years 1 month)
    Led enterprise-wide Contract Lifecycle Management (CLM) transformation, driving 30% faster contract turnaround while strengthening compliance and risk controls. Directed program documentation, timelines, and KPIs to deliver on time and within budget in a high-volume, cross-functional environment. Partnered with stakeholders, engineering, and executive leadership to align program goals with business strategy, governance standards, and industry best practices. Implemented automation and process improvements that enhanced scalability, reduced manual effort, and positioned the business for long-term growth. Championed strategic planning, risk mitigation, and operational excellence initiatives that directly supported cost savings and enterprise
  • Equinix
    Program Manager
    Equinix
    Jan 2024 - Dec 2024 (1 year)
    Directed the global Contract Lifecycle Management (CLM) transformation program, delivering digital contract automation and improved compliance across multiple business units.
    Partnered with Legal, Finance, and Procurement to align business processes with Salesforce and Ironclad system integrations, reducing manual touchpoints and contract turnaround time.
    Supported PMO governance, executive reporting, and risk management for enterprise initiatives, ensuring project delivery aligned with regulatory and operational standards.
    Coordinated cross-functional delivery teams and vendor partners to ensure quality, scalability, and stakeholder satisfaction across program milestones.
  • Equinix
    Program Manager, Contract Operations Transformation (Contract)
    Equinix
    Jan 2024 - Oct 2024 (10 months)
    Led enterprise contract operations transformation aligning legal, procurement, security, and technical leadership across global business units
    Standardized contract workflows and documentation improving audit traceability and compliance reporting across regulated environments
    Managed cross-system dependencies and adoption readiness ensuring consistent execution across distributed global teams
  • Cisco
    Program Portfolio Manager
    Cisco
    Jul 2023 - Jan 2024 (7 months)
    Directed a $350M global portfolio, integrating digital transformation, automation, and data-driven governance to enhance operational performance.
    Implemented PMO frameworks and executive reporting dashboards (Power BI, MS Project) that increased transparency and reduced delivery risk by 25%.
    Championed enterprise alignment between product, engineering, and leadership teams, driving measurable efficiency and cost savings.
  • Cisco
    Program/Operations Manager, PMO Governance & Portfolio Stabilization (Contract)
    Cisco
    Jul 2023 - Jan 2024 (7 months)
    Managed a 12 workstream enterprise initiative portfolio with Director and VP level stakeholders across workforce representation, supplier diversity, digital inclusion, accessibility, and community investment programs. Oversaw budget allocation, quarterly goal tracking, and executive reporting cadence. Coordinated technology platform deployment for workforce analytics and supported planning for international program expansion. delivery streams
    Standardized portfolio reporting and financial visibility improving executive decision speed across multiple engineering workstreams
    Facilitated leadership decision forums resolving cross-team delivery conflicts and aligning execution with enterprise priorities
  • Granite Telecommunications
    Program Manager
    Granite Telecommunications
    Apr 2022 - Apr 2023 (1 year 1 month)
    Managed cross-functional teams overseeing telecom infrastructure, automation, and client service delivery projects.
    Partnered with operations leadership to drive scalability and efficiency improvements through agile and hybrid methodologies.
    Enhanced vendor and client satisfaction by strengthening communication, KPI tracking, and quality assurance frameworks.
  • Granite Telecommunications
    Program Manager, Enterprise Deployment Portfolio (Contract)
    Granite Telecommunications
    Apr 2022 - Apr 2023 (1 year 1 month)
    Designed and enforced PMO operating rhythm and governance model stabilizing a $350M transformation portfolio across waterfall and agile delivery streams
    Standardized portfolio reporting and financial visibility improving executive decision speed across multiple engineering workstreams
    Facilitated leadership decision forums resolving cross-team delivery conflicts and aligning execution with enterprise priorities
  • Att
    Program Manager, Platform Modernization (Contract)
    Att
    Sep 2021 - Apr 2022 (8 months)
    Supported enterprise billing and customer loyalty platform modernization across multiple business units
    Managed cross-team dependencies across product, engineering, and operations enabling phased release execution
    Established reporting cadence and governance structure during transition from legacy delivery processes
  • Att
    Sr. Project/Program Manager
    Att
    Sep 2021 - Apr 2022 (8 months)
    Directed a $10M customer engagement and digital transformation program, improving customer retention and satisfaction across billing platforms.

    Strategic Innovation: Introduced a points-based incentive system within the online billing portal, increasing adoption and customer loyalty.

    Customer Experience Redesign: Led the overhaul of paper billing statements, creating a modernized design that improved clarity and reduced customer service call volume.

    Agile & Lean Delivery: Applied Agile and Lean principles, improving team velocity by 25% and mitigating risks by 20% through Six Sigma-driven process improvements.

    Cross-Functional Leadership: Built strong stakeholder alignment across product, technolo
  • Doxim
    Sr. Program Manager
    Doxim
    Dec 2020 - Aug 2021 (9 months)
    Directed high-impact SaaS deployments in the finance sector, driving operational efficiency, client satisfaction, and innovation across enterprise systems.

    SaaS & ERP Implementation: Delivered end-to-end rollout of SaaS and ERP-based communication platforms, enhancing scalability and performance.

    Cross-Functional Leadership: Led interdisciplinary teams across IT, product, and operations, ensuring seamless delivery and risk mitigation.

    Systems Integration: Unified Customer Engagement Software with key tools (Jira, PSA, Office 365, ServiceNow), improving visibility, reporting accuracy, and stakeholder communication.

    Resource Optimization: Strategically allocated human, technical, and financial resou
  • Doxim
    Senior Program Manager
    Doxim
    Dec 2020 - Apr 2021 (5 months)
    Led CRM and customer communications platform implementations across 40 plus financial institutions including banks and credit unions. Managed client data migration, workflow configuration, DocuSign integration, and omnichannel communications setup across regulated banking environments. Served as primary client facing program manager for each account from kickoff through production launch in a SaaS delivery model.
    Directed UAT, operational readiness, and hypercare reducing post-launch escalations
  • CDW
    Senior Project Manager
    CDW
    Aug 2019 - Nov 2020 (1 year 4 months)
    Delivered enterprise infrastructure deployments across multi-site environments
    Standardized governance artifacts improving deployment efficiency 20%
  • CDW
    Sr. Project Manager
    CDW
    Aug 2019 - Nov 2020 (1 year 4 months)
    Led ERP and infrastructure modernization programs, managing vendor teams, technology upgrades, and enterprise rollouts across network, server, and software platforms.

    Infrastructure Transformation: Oversaw upgrades to servers, telephony, printers, and licensing systems across client warehouses and offices, ensuring stability and scalability.

    ERP & Systems Delivery: Directed ERP implementations and renewals, aligning business requirements with technical execution to improve operations and reduce downtime.

    Vendor & Stakeholder Coordination: Managed timelines and deliverables across external vendors, internal teams, and client stakeholders, ensuring seamless execution and accountability.

    Process Opti
  • Consumers Energy
    Senior Project Manager
    Consumers Energy
    Dec 2017 - Aug 2019 (1 year 9 months)
    Led enterprise workforce productivity transformation impacting 11,000+ employees improving operational efficiency 25%
    Owned RAID management, change control, and executive reporting across multiple parallel workstreams in a SOX-regulated environment
  • Consumers Energy
    Sr. Program/Project Manager
    Consumers Energy
    Dec 2017 - Aug 2019 (1 year 9 months)
    Delivered multimillion-dollar modernization initiatives spanning infrastructure, ERP, and compliance systems.
    Drove process optimization and automation that reduced manual effort by 40% and improved data accuracy across the enterprise.
    Collaborated with business units and vendors to ensure SOX, SOC 2, and HIPAA compliance while improving system reliability and scalability.
  • Michigan State University
    Michigan State University — Senior Project Manager, PMO Governance
    Michigan State University
    Apr 2017 - Dec 2017 (9 months)
    Established PMO from the ground up across Colleges of Nursing, Medicine, and Veterinary Medicine — defined governance charter, delivery framework, and operating standards
    Led customized EHR implementation for the Veterinary Medical Center as the anchor program under the new PMO
  • Michigan State University
    Sr. Project Manager
    Michigan State University
    Apr 2017 - Dec 2017 (9 months)
    Built foundational PMO standards and governance practices supporting university-wide technology initiatives.
    Established portfolio tracking, documentation, and reporting processes that streamlined project visibility and executive decision-making.
    Mentored coordinators and project leads, elevating delivery consistency and alignment with strategic goals.
  • Community Mental Health Authority of Clinton Eaton and Ingham Counties
    Program Management Office Analyst
    Community Mental Health Authority of Clinton Eaton and Ingham Counties
    Nov 2014 - Apr 2017 (2 years 6 months)
    Directed the statewide rollout of an Electronic Health Record (EHR) system for 10,000+ users, transforming care delivery, compliance, and operational efficiency across multiple facilities.

    Strategic Initiative Leadership: Spearheaded end-to-end implementation of a unified EHR platform, streamlining clinical workflows and improving regulatory compliance.

    Cross-Functional Collaboration: Partnered with healthcare providers, IT teams, and administrators to ensure system design aligned with both clinical needs and state/federal mandates.

    Innovation in Mental Health Technology: Introduced digital tools that closed service delivery gaps, improving patient engagement and clinician productivity.

    Change Man
  • C
    Program Manager
    Community Mental Health
    Nov 2014 - Apr 2017 (2 years 6 months)
    Directed county wide ERP class EHR implementation supporting 11,000+ users across clinical offices, respite homes, and affiliated care programs managing data migration, system configuration, and multi-facility go live. Ensured HIPAA compliance and Medicaid regulatory readiness by coordinating clinical leadership, IT teams, and compliance stakeholders across distributed facilities. Designed and led comprehensive training and change adoption program achieving 90% adoption rate across distributed clinical teams sustaining workflow transition and minimizing operational disruption.
  • Community Mental Health Authority of Clinton Eaton and Ingham Counties
    Senior Program Management
    Community Mental Health Authority of Clinton Eaton and Ingham Counties
    Nov 2014 - Apr 2017 (2 years 6 months)
    Directed county-wide EHR implementation supporting 11,000 users across clinical offices and care facilities
    Ensured HIPAA compliance and Medicaid reporting alignment across distributed clinical teams
  • Career Quest Learning Centers Inc
    Information Technology Instructor and Manager
    Career Quest Learning Centers Inc
    Mar 2012 - Sep 2014 (2 years 7 months)
    Developed and led structured workforce development programs achieving highest certification pass rate in program history
Education verified_user 0% verified
  • Cornerstone University
    Cornerstone University
    Cornerstone University
  • N
    CompTia Certifications, Information Technology
    New Horizons Learning Center