MELISSA MORALES AVELLA

MELISSA MORALES AVELLA  new_releases

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Data Analyst | Technology | Data | Analytics | Strategy | Digital | Business Intelligence
Bogota D.C., Colombia

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Résumé


Jobs verified_user 0% verified
  • CSG
    Customer experience analyst senior public Remote experience
    CSG
    Mar 2022 - Current (4 years 1 month)
  • Dattec s.a.s
    Data Analyst public Remote experience
    Dattec s.a.s
    May 2021 - Current (4 years 11 months)
    Collection, transformation, management, and maintenance of relevant data identifying performance indicators trough the following work plans and improvement projects, working with financial, marketing, logistics and product teams to achieve impactful results. - Design, create, organize, and maintain data, provided requested reports following the needs of the company, finding insights that reduced in 60% worktime in the role. - Modeling and report of financial results monthly, creating and designing the structures of the database according to the requirements. - High quality analysis working directly with business owners to redesign the system used looking for improvements in operations and productivity. - Works closely with regional and
  • Experian
    Commercial Support Analyst SME
    Experian
    Sep 2020 - Feb 2021 (6 months)
    Tactical and strategic support of the commercial process flow - Creation of a Dashboard that improved in 80% the customer information management, which contributed to increasing sales opportunities. - Contribution of analytic insights to drive high-impact results using dashboards, reports, and other methods to track and ensure the operation deadlines, guaranteeing customer linkage and traceability to the sales figure and portfolio. - Excellent communication skills with the sales team, understanding the needs of the industry.
  • Universidad Militar Nueva Granada
    Project Analyst
    Universidad Militar Nueva Granada
    Feb 2020 - Dec 2021 (1 year 11 months)
    Proposal, implementation, and management of mechanisms based on data analysis to improve the Service Management and Citizen Attention System to optimize in opportunity and quality the accessibility to the required procedures and services. - Project management of stakeholder’s matrix, generating insights that cover 12 essential processes. - Design of strategic projects, controlling variables and achieving high impact results based on benchmarking data analysis.
  • Sitel
    Bilingual Customer Experience Agent
    Sitel
    Dec 2019 - Jan 2020 (2 months)
    Database management according to customer service requirements, solving problems under pressure with emotional stability and ease of communication.
  • Universidad Militar Nueva Granada
    Research Assistant
    Universidad Militar Nueva Granada
    Jun 2019 - Dec 2019 (7 months)
    Planning, search, analysis, and implementation of contributions to the research project with research disclosure through lectures, posters, among others. Speaker in the International Congress of Industrial Engineering.
Education verified_user 0% verified
  • Universidad Militar Nueva Granada
    Industrial Engineer
    Universidad Militar Nueva Granada
    2016 - 2020 (4 years 1 month)