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Melissa Morales

About

Detail

Heredia, Heredia Province, Costa Rica
Contact Melissa regarding: 
work
Full-time jobs

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • P
    PressieStudio
    Sep 2025 - Current (1 year 1 month)
    Small press-on nail business
  • Mouritech
    Payroll & Hr Support
    Mouritech
    Nov 2024 - Dec 2025 (1 year 2 months)
    • Resolved technical queries and system access issues in high-volume environments, maintained 99% accuracy in documentation and account validations, met critical performance metrics, and used C1 English proficiency.
    • Broke down complex technical concepts into clear information for non-technical clients during live demos.
    • Handled complex HRIS updates and account validations with 99% accuracy, addressing technical discrepancies in employee data and filings.
    • Built and managed a central team resource for technical processes and urgent updates, organizing complex workflows.
    • Conducted end-to-end technical product demonstrations for B2B clients, ensuring system configurations aligned with specific business needs.
  • Accenture
    Meta Verified Assistant
    Accenture
    Aug 2023 - Sep 2024 (1 year 2 months)
    • Managed high-volume back-office tasks, documentation review, and account updates.
    • Resolved cases related to access, billing, restrictions, and verification.
    • Maintained accurate CRM records while meeting SLAs for quality and maintaining resolution time.
    • Achieved CSAT scores above 90% through clear and professional communication.
    • Coordinated monthly meetings with Meta to resolve repetitive client issues, implementing solutions that saved time for teams and the customer.
  • C
    Accounts Payable Assistant
    Curtiss-Wright Controls
    Jan 2020 - Mar 2021 (1 year 3 months)
    • Processed a high volume of vendor invoices into the ERP system.
    • Performed three-way matching by comparing purchase orders, receiving reports, and invoices to ensure accuracy before payment.
    • Reconciled vendor accounts and statements regularly to ensure data integrity and maintain accurate records.
    • Acted as the primary point of contact for vendor inquiries, resolving statement discrepancies and maintaining positive professional relationships.
    • Utilized multiple Accounts Payable tools.
Education verified_user 0% verified
  • not specified
    Associate Degree in Accounting
    not specified
    Feb 2021 - Apr 2022 (1 year 3 months)