Melissa DiGrazia

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Patient & Client Service Coordinator

Insight GlobalCooper Surgical

Jun 2023 - Current (3 years 3 months)

• Provide customer service to internal and external customers in a call center environment. • Transact customer orders and provide assistance/advice. • Process returns and enters complaints into the system. • Perform problem resolution activities for customer issues. • Handle all incoming contacts from customers and provide information and resolutions to queries. • Enter all orders received via phone, fax, email, and EDI, ensuring maximum customer satisfaction. • Perform tasks related to customer returns, including data entry and follow-up for refunds. • Handle product and service complaints, entering relevant information into the complaint tracking system. • Work closely with the Product Surveillance team during complaint investig

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Call Center Representative

Princeton Orthopaedic Associates

Dec 2021 - May 2023 (1 year 6 months)

• Promptly answer the telephone using positive and clear communication and scripting. • Register patient; obtain and enter accurate demographic information into computer system. (address, telephone number, name of insurance and verification of health insurance) • Work closely with the billing team for insurance eligibility, and insurance referral requirements. • Schedule appointment – triage patient problem and schedule with appropriate physician. • Review appointment date, time, location, and provider name with caller. • Prepare patient for appointment-what to bring, location, etc. (including insurance card, medications, etc.) • Answer questions and offer other information, as requested, to provide patient-focused service and a posi

Full-Service Shopper

Instacart

Oct 2020 - Current (5 years 11 months)

• Independent contractor. • Customer service throughout-use your cell phone to text or call when things need to be replaced or • customer needs to be contacted. • Use the Instacart platform to shop and deliver orders to customers. • This opportunity has lots of flexibility—you choose which batches you'd like to shop, with no • limit on how many batches you can fulfill.

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Front Desk Receptionist/Discharge Coordinator

Hunterdon HematologyOncology

Jul 2019 - May 2020 (11 months)

• Greets patients and checks them in for physicians. • Accurately verify demographics and collect payments. • Performs operator functions including triaging calls, connecting and transferring calls to the • appropriate extension. • Operate a multi-line phone system. • Enter and manage patient data in EMR (NextGen). • General knowledge of health plans and billing. • Schedule appointments, scans (DexaScan, CT scans, MRIs, ultrasounds, mammograms, etc.), and • chemotherapy. • Perform other duties as assigned to maintain workflow in the department.

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Patient Service Representative (PSR)

Hunterdon Urgent Care

Oct 2016 - Jul 2019 (2 years 10 months)

• Record and file patient data and medical records. • Strictly follow all federal and state guidelines for the release of information. • Schedule patient appointments. • Manage phone calls. • Complete registration quickly and cordially for all new patients. • Resolve and clarify issues with patient medications and collaborate with local pharmacies. • Demonstrate knowledge of HIPAA Privacy and Security Regulations • Confirm patient information, collect copayments, and verify insurance.

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