Melissa Angeles

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Executive Assistant

Sep 2024 - Current (1 year 8 months)

Order Processing: Managed order taking and processing efficiently to ensure accurate fulfillment. Invoice & Receipt Management: Created invoices and sent receipts using QuickBooks, maintaining accurate financial records. Marketing Outreach: Sent marketing emails and text messages to existing and potential customers to drive engagement and sales. Calendar Management: Scheduled and managed appointments, meetings, and events for executives. Travel Arrangements: Coordinated domestic and international travel plans, including flights, accommodations, and itineraries. Communication: Acted as the point of contact between executives and clients, employees, and stakeholders, handling phone calls, emails, and correspondence. Meeting Support: Prepared

Medical Outbound Sales Specialist

Nooro

Aug 2024 - Sep 2024 (2 months)

Engaged potential and existing customers using proven scripts to introduce and explain products/services. Acted as a product expert, addressing customer inquiries and highlighting long-term benefits. Delivered tailored sales pitches to meet individual customer needs and close sales effectively. Accurately entered and updated customer information in the database. Processed orders with precision and attention to detail. Addressed customer concerns promptly to maintain company reputation. Exceeded sales quotas by setting up future sales opportunities. Maintained detailed records of calls, sales, and customer insights.

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Social Media Manager

Lavish Nail Studio

Mar 2024 - Jul 2024 (5 months)

Content Creation Engagement Tracking Customer Campaign Trend

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Trainer

Majorel (Microsoft)

Jul 2022 - Nov 2023 (1 year 5 months)

Develop Identify and create appropriate measures to evaluate program success with methods such as tests, surveys, questionnaires Coaching new hires and tenured agents (one on one and group coaching) Business Review Interview applicants endorsed my HR Delivers new Hire and Continuing Education Training to all agents assigned to program

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Customer Service Representative

Majorel (Microsoft)

Jul 2020 - Jun 2022 (2 years)

Provided exceptional customer service and support to Microsoft customers, assisting with inquiries, troubleshooting technical issues and resolving customer complaints Demonstrated a comprehensive understanding of Microsoft products, including Windows operating systems, Office Suite applications, and other software and hardware solutions to effectively address customer concerns Resolve emerging problems with accuracy and efficiency Handled high volume of interactions via chat, phone and email, ensuring prompt and accurate responses to meet or exceed service level agreements (SLAs) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Direct sell, Upsell and Cold Call

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Clinical Laboratory Intern

St. Lukes Medical Center

Jun 2017 - Jun 2018 (1 year 1 month)

Answering phone calls and collecting patient information Collecting and preparing body fluid samples for analysis Examining collected samples and identifying cell abnormalities Preparing detailed reports about test results and findings Documenting and reviewing the tested data

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Second Language Online Teacher

Acadsoc

Organizing coursework and learning materials Assessing student progress and writing reports Following national and regional policies for teaching English as a second language

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Magic Trained EA

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