Melisa Santos Delivery Operations Manager

Delivery Operations Manager

Company, 1840 & Company

Mar 2024 - Current (2 years 4 months)

Delivery Operations Manager - Client: JOTO PR - Managed the entire Delivery Division, ensuring successful execution of all client campaigns within specified deadlines and budgets. - Collaborated with Editors and Media Relations specialists to understand client needs and develop appropriate strategies. - Oversaw the creation and distribution of Press Releases, ensuring high-quality results and adherence to deadlines. - Reviewed existing processes and proposed improvements to enhance efficiency and effectiveness. - Reported performance metrics to leadership on a weekly basis to track campaign effectiveness and operational efficiency.

Global Compliance Services - Tax Manager

PwC Argentina

Jun 2023 - Mar 2024 (10 months)

- Project Management for different compliances, mainly tax related for several stakeholders through PM Tool - Digital transformation leader - Reporting - Global compliance services monitoring and coordination with PwC local teams around the world - Strong leadership skills (management 35+ people) - Engaged to quality, process improvement and people development - Solid partnership with several stakeholders from US and Europe - Global Acumen

Client Financial Management Assoc. Manager

Accenture Argentina

Sep 2022 - May 2023 (9 months)

Project Management - Financial support for contracts ($300M Revenue/ year) of a major pharmaceutical company for US & Europe. Global coordination of forecasting activities, schedule appropriate timelines, and reviews accordingly - P&L/results analysis and explanation of variances - Responsible for coaching, training, developing team members careers, and evaluating performances.

Business Operations Assoc. Manager (Mercado Libre)

Accenture Argentina

Nov 2020 - Aug 2022 (1 year 10 months)

Responsible for Mercado Libre / FinOps - Medios de Cobro & Dinero de Terceros processes. Project Management - Leading the team responsible for developing and implementing all financial daily controls for Mercado Pago operation within 8 countries in Latin America. 20 people in charge Daily work - Priorities and Client requests - Service delivery performance, improvement and innovation. • Team Management • Weekly reports on tickets performance • Stakeholder Management – Client facing • Coach and career counselor for the entire team • To ensure quality and accuracy for all controls performed • Continuous Improvement • To identify and propose new controls and automation processes • To identify and propose automation opportunities • Analysis

Business Operations Assoc. Manager (British Petroleum)

Accenture Argentina

Oct 2018 - Oct 2020 (2 years 1 month)

- Responsible for 3 upstream processes (17 people in charge) which include: Project Management - Costs analysis and report - AR & AP monthly and quarterly reconciliation - Monthly royalty and tax Payments for different states - External audit requests explaining entire processes - Planning & follow up of team goals and objectives - Analysis of monthly metrics adjusting any deviation - Responsible for the entire training of new employees for oil & gas industry projects within Accenture - Overseeing and supervision for accounting closing process for upstream, reviewing all team activities to ensure that industry procedures were correctly performed and that AR & AP balances were as expected. Daily work - Priorities and Client requests - Serv

Business Operations Specialist (British Petroleum)

Accenture Argentina

Jun 2016 - Sep 2018 (2 years 4 months)

Daily work - Priorities and Client requests - Service delivery performance improvement and innovation. • Coach and career counselor for analysts • Continuous Improvement • To identify and propose new controls and automation processes • Analysis of qualitative and quantitative variables • Process re-engineering and implementation • Analysis and control of monthly reports, reconciliations, inventory control and valuation • Direct contact with foreign operators, supporting the business unit • Accounts coordination Team specific tasks: - Netback pricing calculations, main input to calculate royalties for well's owners / stakeholders in the US - Process 3rd party invoices related to gas gathering, processing and transportation of residue gas - S

Gas Gathering Team Leader (British Petroleum)

Accenture Argentina

Sep 2014 - Jun 2016 (1 year 10 months)

Coordinator for Gas Gathering Team: Daily work - Priorities and Client requests - Service delivery performance improvement and innovation. • Coach and career counselor for analysts • Continuous Improvement. • Process re-engineering and implementation • Preparation and analysis of monthly reports, reconciliations, inventory control and valuation. • Analysis of qualitative and quantitative variables. • Direct contact with foreign operators, supporting the business unit. • Accounts coordination. Team specific tasks: - Netback pricing calculations, main input to calculate royalties for well's owners / stakeholders in the US. - Process 3rd party invoices related to gas gathering, processing and transportation of residue gas. - Review Balance She

Gas Gathering Support Analyst (British Petroleum)

Accenture Argentina

Feb 2013 - Aug 2014 (1 year 7 months)

Financial and Accounting Analyst for a Major Oil & Gas Company. • Continuous Improvement. • Process re-engineering and implementation • Preparation and analysis of monthly reports, reconciliations, inventory control and valuation. Analysis of qualitative and quantitative variables. • Direct contact with foreign operators, supporting the business unit. • Accounts coordination.

Gas Gathering Analyst (British Petroleum)

IBM

Dec 2011 - Feb 2013 (1 year 3 months)

Financial and Accounting Analyst for a Major Oil & Gas Company. • Continuous Improvement. • Process re-engineering and implementation • Preparation and analysis of monthly reports, reconciliations, inventory control and valuation. Analysis of qualitative and quantitative variables. • Direct contact with foreign operators, supporting the business unit.

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Encargada de Tesorería

Devas Grupo Errepar

Apr 2010 - Nov 2011 (1 year 8 months)

Accounts reconciliations - Ensure correct posting for Bank transactions - Accounting system - Spreadsheets reporting status on pending activities - Payment planning - Interbanking Transfers - Cash Flow review - Recepción de Importaciones - Emisión de informes financieros - Conciliación de cuentas contables - Archivo de documentación - Análisis de gastos realizados

Asistente de Ventas

Flowserve

Nov 2008 - Mar 2010 (1 year 5 months)

Ingreso de Ordenes de Producción - Realización de Solicitudes de Compra - Compra de repuestos internacionales - Manejo de Acrobat Reader / Writer - Archivo de documentación - Manejo de planillas de datos (Excel) - Informes mensuales - Manejo de sistema de información contable - Envíos internacionales - Pedidos de cotización internacionales.

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Encargada de Tesorería

Delma SA

May 2007 - Sep 2008 (1 year 5 months)

Pago a proveedores - Confección de cheques - Manejo de caja chica/fondo fijo - Conciliaciónes bancarias - Manejo de cartera de cheques - Depósito de cheques-Manejo de planilla de cálculos en Excel - Pagos por Interbanking - Confección de órdenes de pago - Manejo de sistema de información contable Wladbott - Manejo de mail Outlook - Atención telefónica - Confección de hoja de ruta para cadete - Confección de Cash Flow.

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Operadora

CA Argentina

Jan 2004 - Dec 2005 (2 years)

Melisa Santos

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