Meldrick Alba

Jobs 0% verified

Social Media Support Agent

Mindy Support

Aug 2025 - Mar 2026 (8 months)

• Managed customer inquiries and brand-related questions across social media platforms, primarily through direct messages (DMs). • Provided accurate product information, shade recommendations, pricing details, and order-related assistance to customers. • Handled pre-sales and post-sales support via social media, ensuring timely and professional responses to enhance customer satisfaction. • Assisted customers with basic troubleshooting, order concerns, and follow-ups, helping maintain brand trust and loyalty. • Maintained a consistent brand tone and professional communication aligned with Ilmikage Makeup's brand guidelines.
Customer Service Representative

Inspiro

May 2024 - May 2025 (1 year 1 month)

• Provided customer support via live chat, phone, and email for product, order, and delivery inquiries. • Assisted customers in selecting suitable floral arrangements and gift products to support sales conversions. • Resolved customer concerns with professionalism and empathy, maintaining high satisfaction and retention. • Processed refunds, replacements, and order modifications accurately in line with company policies. • Maintained detailed CRM records and collaborated with internal teams to resolve complex or escalated issues.
A

Enrollment Marketing Assistant

Apec School

Jul 2023 - Aug 2025 (2 years 2 months)

• Conducted outbound telemarketing and follow-ups to engage prospective students and support enrollment growth. • Assisted applicants with document submissions, payment confirmations, and enrollment requirements. • Managed inbound and outbound calls, providing timely and accurate responses to inquiries. • Supported marketing initiatives that contributed to approximately a 15% increase in enrollment. • Responded to inquiries via SMS, chat, email, and social media while assisting with basic market research and competitor analysis.

Education 0% verified

About

Detail

Timeline

Résumé