M

Meldrick Alba

About

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Manila, Metro Manila, Philippines

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work
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school
Education

Résumé

Jobs verified_user 0% verified
  • Mindy Support
    Social Media Support Agent
    Mindy Support
    Aug 2025 - Mar 2026 (8 months)
    • Managed customer inquiries and brand-related questions across social media platforms, primarily
    through direct messages (DMs).
    • Provided accurate product information, shade recommendations, pricing details, and order-related
    assistance to customers.
    • Handled pre-sales and post-sales support via social media, ensuring timely and professional responses
    to enhance customer satisfaction.
    • Assisted customers with basic troubleshooting, order concerns, and follow-ups, helping maintain
    brand trust and loyalty.
    • Maintained a consistent brand tone and professional communication aligned with Ilmikage Makeup's
    brand guidelines.
  • Inspiro
    Customer Service Representative
    Inspiro
    May 2024 - May 2025 (1 year 1 month)
    • Provided customer support via live chat, phone, and email for product, order, and delivery inquiries.
    • Assisted customers in selecting suitable floral arrangements and gift products to support sales
    conversions.
    • Resolved customer concerns with professionalism and empathy, maintaining high satisfaction and
    retention.
    • Processed refunds, replacements, and order modifications accurately in line with company policies.
    • Maintained detailed CRM records and collaborated with internal teams to resolve complex or
    escalated issues.
  • A
    Enrollment Marketing Assistant
    Apec School
    Jul 2023 - Aug 2025 (2 years 2 months)
    • Conducted outbound telemarketing and follow-ups to engage prospective students and support
    enrollment growth.
    • Assisted applicants with document submissions, payment confirmations, and enrollment
    requirements.
    • Managed inbound and outbound calls, providing timely and accurate responses to inquiries.
    • Supported marketing initiatives that contributed to approximately a 15% increase in enrollment.
    • Responded to inquiries via SMS, chat, email, and social media while assisting with basic market
    research and competitor analysis.
Education verified_user 0% verified
  • National Teachers College
    Senior High School (Science, Technology, Engineering, Mathematics)
    National Teachers College
    Aug 2021 - Jul 2023 (2 years)
    Organizations: Member of Red Cross Youth Council