M

Melanie Palma

About

Detail

Client advocate with 5+ years in customer service, collections, and debt negotiation, plus 1 year as an Account Manager at Remote CoWorker supporting
Guatemala City, Guatemala Department, Guatemala
Contact Melanie regarding: 
work
Full-time jobs

Timeline

work
Job

Résumé

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  • Remote Coworker
    Account Manager
    Remote Coworker
    Jan 2025 - Jan 2026 (1 year 1 month)
    Managed the client hiring cycle: role intake, candidate pre-screening, interview scheduling, and onboarding. Ran pre-screen interviews; captured notes and recommendations for client review. Coordinated interviews across time zones and handled communication and follow-ups. Supported VAs post-hire with check-ins, coaching, and issue resolution (payroll, leave, and tech tickets).
  • G
    Client Advocate
    Guardian Litigation Group
    Nov 2021 - May 2025 (3 years 7 months)
    Negotiated and settled unsecured legal debts with law firms and creditors on behalf of clients. Drafted agreements and followed up on documentation and payment schedules. Managed caseloads to ensure timely resolutions and client satisfaction.
  • Alleviate Financial Solutions
    Debt Analyst
    Alleviate Financial Solutions
    May 2021 - Nov 2021 (7 months)
    Reviewed unsecured debt cases for eligibility and prepared accounts for legal escalation. Maintained accurate records and supported resolution outcomes; promoted for performance and attention to detail.
  • SiriusXM
    Sales & Retention Agent
    SiriusXM
    May 2020 - Apr 2021 (1 year)
    Handled inbound/outbound calls for retention and upsells; consistently met monthly targets.