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Melanie Jane Gerente

About

Detail

Pasig, Metro Manila, Philippines

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Omega Healthcare
    Customer Service Representative
    Omega Healthcare
    Feb 2024 - Jan 2026 (2 years)
    Handled inbound and outbound customer inquiries related to healthcare accounts. Assisted clients with billing, account updates, and general concerns. Maintained accurate records in internal systems. Ensured compliance with company policies and quality standards. Delivered timely and professional customer support.
  • Teleperformance
    Customer Service Representative
    Teleperformance
    Feb 2023 - Feb 2024 (1 year 1 month)
    Verified patient insurance benefits and eligibility. Processed authorization requests and checked medical procedure codes. Assisted with claims inquiries and denial explanations. Met key performance metrics including call handling time and customer satisfaction. Maintained professionalism in high-volume call environments.
Education verified_user 0% verified
  • I
    Bachelor of Science in Business Administration Major in Marketing
    Institute of Creative Computer Technology
    May 2018 - Dec 2022 (4 years 8 months)
    Academic Year 2018-2022
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    Senior High School
    Nagpayong High School
    Jan 2016 - Jan 2018 (2 years 1 month)
    General Academic Strand (GAS) Student, Academic Year 2016 – 2018