M

Melanie Fallas

About

Detail

Provincia de San José, Costa Rica

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Dexis
    Technical Support Representative.
    Dexis
    Jun 2024 - Current (2 years 2 months)
  • DXC Technology
    Service desk agent, IT support.
    DXC Technology
    Apr 2023 - Mar 2024 (1 year)
    As a Service Desk Agent in IT support, I provided exceptional technical assistance to end-users, resolving issues related to hardware, software, and network connectivity. I maintained a high level of customer satisfaction by effectively communicating solutions and ensuring timely follow-ups. Additionally, I promoted security enhancements by selling multifactor authentication packages to companies, which elevated the security measures for employees and contributed to a more secure IT environment.
  • C
    Call Center Agent
    Sep 2022 - Mar 2023 (7 months)
    Customer Service and technical support.
  • C
    Call Center Agent, Collections
    Client Services Inc.
    Jun 2022 - Sep 2022 (4 months)
Education verified_user 0% verified
  • U
    English Bachelor.
    Universidad de Costa Rica.
    Mar 2020 - Jun 2022 (2 years 4 months)
  • L
    High School.
    Liceo Vuelta de Jorco.
    Jan 2015 - Jan 2019 (4 years 1 month)