Melanie Drakes

ACCOUNT ASSOCIATE

Granicus

Jan 2025 - Current (1 year 4 months)

Managing client accounts Assist Team Lead with developing e-marketing strategies and campaigns Identify and analyze competitors Tracking online marketing activities; vendor coordination. Improved client retention. Maintain data accuracy and activity records in Salesforce for vendor-facing communication. Coordinate closely with sales leadership to ensure smooth client engagement.

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ACCOUNT RECEIVABLE SPECIALIST

Sep 2024 - Current (1 year 8 months)

Processed incoming payments and applied them to customer accounts in accordance with company policies. Reviewed and validated client banking and remittance information for accurate posting. Investigated payment discrepancies and coordinated with internal departments and external partners to resolve them. Monitored outstanding balances and followed up with business clients to ensure timely collection. Maintained detailed documentation for audit compliance and reconciliation activities.

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EXECUTIVE OFFICE ADMINISTRADOR

(Remote)

Jun 2023 - Nov 2023 (6 months)

Assessed policy coverage, managed field teams, and resolved claims within compliance standards. Handled document coordination and contractor relations for remediation projects. Supported vendor communication and managed case documentation in a timely manner.

INVESTIGATOR / TEAM LEAD BACKUP

Uber

Aug 2019 - Mar 2023 (3 years 8 months)

Investigated and resolved high-risk fraud cases with a focus on data integrity and compliance. Collaborated across finance, operations, and legal teams to develop risk mitigation strategies. Led remediation planning and training initiatives for LATAM teams. Supported audit efforts and maintained detailed documentation in JIRA.

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PAYPAL – FRAUD & RISK SUPPORT

(VIA CONVERGYS)

Nov 2016 - Jul 2019 (2 years 9 months)

Reviewed high-risk transactions for fraud and compliance (AML, OFAC). Supported global payment investigations and escalated cases to appropriate risk channels. Participated in pilot programs to enhance fraud detection and claim validation processes.

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