Melanie Cristina Contreras Lugo

Head of People

Instaleap

Dec 2021 - Oct 2023 (1 year 11 months)

I report directly to COO & CEO and together we align HR initiatives with the company's goals and values, to promote employee development, where people can contribute their best and can be challenge to learn and work collaboratively with different teams. I focus on empower managers and employees to have ownership on their goals and help them to achieve success on their role and as a team. Employee experience * Foster a strong remote & hybrid culture. * Build and maintain strong relationships with each of our 150+ employees * Define Talent Acquisition strategies, develop and maintain relationships with external recruiting agencies * Design the first ever virtual new hire onboarding experience focused on our story, values and product * Im

Human Resources Business Partner (HRBP)- Account Manager

Multiplica Talent

May 2021 - Nov 2021 (7 months)

• Improve the candidate's experience through employer branding and expand our community. • Guarantee a good onboarding experience for new team members & Offboarding the former employees. • Implement talent development projects such as: onboarding, career path, training, performance review, wellbeing, engagement and retention. • Build trusting relationships and interact/negotiate with different areas of the company. • Manage administrative processes for new hires, offboarding, employee data update, among others. • Oversee the planning and execution of Talent Acquisition. • Build strong relationships with stakeholders understanding the strategies, priorities and business needs. • Find the client's improvement areas and develop solutio

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People Operations Acquisition

Teleperformance

Jan 2021 - May 2021 (5 months)

• Recruitment end-to-end, selection process and running competence assessment center processes for technical roles, create a talent pipeline with multichannel approach with social media, while assuring the best candidate's experience with a selection ratio of 5 to 1 and success ratio of 95%. • Analyze role requirements and determine the knowledge, skills and capabilities required to assess the potential candidates fit. • Collaborate with hiring managers to understand the talent needs and develop the best search and recruitment strategies for each role and follow up after hiring success and educate hiring managers on the talent acquisition process. • Formalizing job offers, review documentation, reference check, ensure successful hirings

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People and Culture Business Partner

Oct 2019 - Jun 2020 (9 months)

• Recruitment ent-to-end for A Players in Colombia & Peru during hyper-growth stage at a start-up, create a talent pipeline using social media, referral program and talent brand for engagement and candidate's experience. Welcomed 40 new hires in 5 months a selection ratio of 4 to 1. • Collaborate with hiring managers to understand the talent needs and develop the best search and recruitment strategies to find A Players for each role and to build a job description. • Hired entry level, mid-level, senior management and directors positions that supports core business, such as, marketing, business growth, B2B, customer success, account manager, hotel operations, OTAS, revenue manager, performance, Finance & Accounting. • Collaborate with Ta

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Senior Talent Acquisition Specialist

Teleperformance Colombia

Jun 2018 - Sep 2019 (1 year 4 months)

• Recruitment end-to-end, selection process and running competence assessment center processes for entry level customer service reps, maintain a talent pool with multichannel approach with social media, referral program and talent brand for engagement, new hires between 70-120 per week with a success ratio of 80%. • Collaborate with hiring managers to understand the talent needs for each role and determine the knowledge, skills and capabilities required to evaluate during assessment centers the fit of the potential candidates. • Formalizing job offers, review documentation, reference check, ensure successful hirings in the timeframes specified by the client, with accurate filing of the employee's records. • Assist with the new hiring pr

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Junior Human Resources Consultant

PRODU

Jul 2016 - Jun 2018 (2 years)

• Recruitment & selection process English and Spanish for entry level positions. • Filing the employee's records. • Collaborate with transversal teams requests (editorial, design, sales and subscriptions) • Collaborate with hiring managers to understand the talent needs and coach them to build a job description for each role. • Keep a passive talent pipeline and maintain updates in the database. • Welcome and Onboarding for new hires. • Created a performance measurement process that fits the business needs. • Coach and mentoring new team members.

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HR Intern - Talent Brand, Recruitment & OnBoarding

BAT VENEZUELA

Nov 2015 - Mar 2016 (5 months)

• Recruitment process, interviews and selection for interns and entry level positions. • Review documentation and schedule hiring date and filing the employee's records. • Collaborate with transversal HR teams requests during training events. • Look after the talent brand as a brand ambassador during events and job fairs, maintain and develop new relationships with universities for internship programs and university graduates talent pool. • Schedule and develop Welcome and Onboarding for new hires. • Submitting a hiring socio-demographic report. • Coordinating the interns process, performance measurement, reviews of the records and ensuring support for the administrative requirements.

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HR Intern - Personnel Administration | Culture & Wellness

HPI

Aug 2014 - Oct 2014 (3 months)

• Maintaining employee's physical and digital files records, verify inactive and active personnel files and adding HR documents if necessary • Being the first point of contact for employees on any HR related queries • Make alliances with external suppliers that provide support to the company's wellness and culture development activities. • Process supplier billing and assign according to paid cost centers to ensure timely payments. • Collaborate in the execution of initiatives to contribute to workplace wellness and team building activities to promote company values, sense of belonging and engagement of employees and their families. • Execute the satisfaction surveys of the different activities carried out by HR for the management and

Melanie Cristina Contreras Lugo

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Melanie's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.