M
Melissa Mesquita
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IT Service Desk Analyst
London, England, United Kingdom
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Service Desk AnalystCDWOct 2020 - Current (4 years 8 months)•Responding to IT support requests over the phone, via email and in person. •Testing and updating existing software. •Escalating advanced IT support cases. •Documenting records of actions taken. •Fixing hardware issues including replacing equipment and peripherals such as computers, terminals and routers. •Ensuring computer network's optimal performance. •Working in a call centre (where applicable). •Analysing issues and determining correct software or hardware solution.- ASales ExecutiveAl Zain JewelleryApr 2020 - Jul 2020 (4 months)•Greet Guests •Organising sales visits •Demonstrating and presenting products •Establishing new business •Maintaining accurate records •Reviewing sales performance •Aiming to achieve monthly or annual targets. This CV is made with CV Maker App 07868 805526
- GCall Centre/ Market Research SpecialistGDCCApr 2020 - May 2021 (1 year 2 months)
- Receptionist/HostessHazel Rooftop LoungeNov 2019 - Mar 2020 (5 months)melalves585@gmail.com See Receptionist duties at Mint Leaf
- Cabin CrewNiveaJan 2019 - Sep 2019 (9 months)•Always make sure to give the best experience possible to passengers, doing an extra mile for them. •Great team work. •Meet & Greet passengers. •Safety and security roles.
- Cabin CrewNorwegian AirlinesJan 2018 - Dec 2018 (1 year)See above Cabin Crew duties at Gulf Air
- MLanguage Teacher/ Translator/ Live interpreterMedusa AcademyApr 2016 - Current (9 years 2 months)Online teacher/ translator and interpreter of the following languages: Portuguese, Spanish and English
- MSales & Marketing ManagerMint LeafAug 2014 - Dec 2017 (3 years 5 months)Contact and ensure to qualify identified prospects, leads and suspects from established marketing campaigns plus current business partner relations. • Update and maintain continuously internal marketing database to precisely reflect sales activities and prospect status. • Develop market and competitive analysis, pricing schedules, forecasts, promotional plus advertising requirements.
- MReceptionist/HostessMint LeafAug 2013 - Aug 2014 (1 year 1 month)•Meet & Greet customers •Guide them to their table •Manage reservations in Opentable •Handle phone calls & emails- redirect them to correct department.
Education
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- DDiploma in Tourism EsprominhoSep 2010 - Jul 2013 (2 years 11 months)