AI-Enhanced Systems Experience Designer
Sallie Mae
Jan 2018 - Apr 2020 (2 years 4 months)
Led UX and visual design for the Sallie Mae Mobile App and responsive web platform, improving usability and engagement for students and families. Designed intuitive financial experiences that simplified loan management, repayments, and financial literacy for millions of users. Led UX and UI design for mobile and web, improving onboarding, loan tracking, and repayment flows. Created a Flutter Ul kit and visual style guide, standardizing components like tabs, dropdowns, search bars, and loaders across iOS and Android for a unified experience. Conducted user research, interviews, and usability testing to drive clarity in financial journeys and improve task completion rates for student borrowers. Collaborated closely with PMs, engineers, legal,