Megan Strong-Cruz Information/Technology Support & Integrations Specialist

Technical Support Integrations Specialist

ExploreLearning

Dec 2024 - Oct 2025 (11 months)

Assisted customers with SSO and/or automatic rostering setup for their school or district overall. Mostly utilizing Clever, ClassLink, and LTI SSO setups. Managed the update of subscriptions to ensure the schools were mapped and rostered where needed. Assisted with Pilot/Comp Accounts to make sure that clients were able to access and utilize products via SSO and/or with auto-rostering for the term of their subscription.

Technical Support Specialist

ExploreLearning

May 2023 - Dec 2024 (1 year 8 months)

Assisted customers with issues regarding the ExploreLearning suite of products using phones, email, chat, and web conferencing tools. Tracked, documented, and reported customer issues, escalating to the appropriate parties when necessary. Maintained a working knowledge of the ExploreLearning suite of products and continued to refine that knowledge as updates were released. Collaborated with other teams within the organization to resolve customer issues - including development and sales teams. Assisted on projects for the Support teams as needed, including the editing and creation of new text to be used as default responses for customers in a chat client.

Implementation Associate

Bloomerang

Feb 2022 - Feb 2023 (1 year 1 month)

Facilitated the migration of customer data from one CRM to Bloomerang utilizing web-conferencing, detailed shared project folders, and communications. Coordinated the migration with teammates via internal communications including slack, email, and video conferencing. Maintained a timeline of events and tasks within the team utilizing Mavenlink/Kantata for internal work while keeping customers on track utilizing Google Drive and its suite of tools. Communicated and compiled revisions to data necessary for the customer to find success before their new database was launched by obtaining data from the customer and passing it on to the team to enact. Tested revisions when complete to verify completion and contacted customers to go over them with

Receptionist/Switchboard Operator

Texas Association of School Boards

Sep 2017 - Feb 2022 (4 years 6 months)

The Receptionist/Switchboard Operator is responsible for providing excellent customer service to TASB's members, employees, guests, and vendors by answering and routing incoming calls plus greeting and directing guests. The Receptionist/Telephone Operator will assist as needed with administrative support, data entry, scanning, filing, and other assigned duties.

Kitchen Staff

The Shack

May 2017 - Jul 2018 (1 year 3 months)

Prepare and portion food so that it can be more easily cooked by line chefs. Maintain a clean and sanitary kitchen to standard with health codes. Work in close proximity and in conjunction with fellow coworkers. Complete and assist in tasks that may not be within the normal realm of my responsibilities but that need to be completed

Kitchen Staff

The OASIS on Lake Travis

Jan 2017 - Jun 2017 (6 months)

Assists in the kitchen. Helps maintain a clean and efficient kitchen.

Customer Service Representative/Keyholder

Wawa Inc

Mar 2015 - Dec 2016 (1 year 10 months)

Assist customers in whatever they may need. Help maintain and orderly and clean store. Make the experience an efficient and enjoyable one to the best of my abilities. Trusted to hold keys to safe as well as transfer money from safe to tills and maintain accurate amounts in each.

Senior Game Advisor

GameStop

Sep 2013 - Jun 2015 (1 year 10 months)

Started as a Game Advisor. Due to excellent customer service skills, was soon promoted to Senior Game Advisor where I also had more responsibilities including maintaining an accurate safe and tills, as well as opening and closing the store and dropping off bank deposits.

Customer Service Representative

Lenox Corporation

Sep 2011 - Jan 2012 (5 months)

Temporary/Seasonal Position. Started as simply a phone order taker. Due to excellent verbal and written communication skills, as well as having a personable and professional manner on the telephone with customers, was offered to be trained as a customer service representative for the holiday season. Answered customer calls for orders or issues and fulfilled what was needed to the best of my abilities while transferring and channeling problems above what I was able to assist with to the proper supervisor who could best assist with the customer's issue.

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Administrative Assistant

Delcrest Medical Supplies LLC

Aug 2008 - Jun 2010 (1 year 11 months)

Started as a file clerk. Was later given the administrative assistant title. Answered to Accounts Receivable Manager. Maintained accurate files, received customer invoices to bill to Medicare and input in the system with accurate ICD coding. Worked on and completed projects, the biggest of which was helping with the transition to mostly paperless filing by scanning all pertinent customer files into the new system one by one. Took and made calls to equipment representatives. Maintained the break area.

Megan Strong-Cruz

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