Megan

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PATIENT EXPERIENCE MANAGER

CLINICAL SCRIBE

May 2018 - Current (7 years 3 months)

Create remote care plan for 66 patients; improving positive patient quality feedback experiences by 91%, reducing heart attack risk by 66%, and lowering emergency hospital insurance costs by 93% in 30 days. Deliver high-quality, remote patient support via phone call outreach, scribe health notes in patient-doctor visits, direct virtual patient care, personalize treatment plan in electronic hospital software platform. Implement first FDA-approved medical technology; CardioMEMS software treatment device, to track patient biometric heart data, adapt care plan improvements with doctor supervision for high-quality patient experiences. Acted as main point of contact for patients, doctors, & hospital staff by closely updating medical cha
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REMOTE SOFTWARE DESIGN PROJECT MANAGER

Akira Technologies, Inc

Sep 2015 - May 2017 (1 year 9 months)

Coordinated development, testing, and release of complete suite of software design product features for web-based N.A.S.A. API tool. Managed team process development of web project both remotely and in-office; training team of engineers/ designers in agile workflow methods to develop software application tool. Iterate software design feedback, adapt feature errors, track success of new features with dashboard model presentation of data metrics. Resolved client issues immediately and lead team of 18-20 software developers to deliver project deliverables in fast-paced agile software development methodology at technology start-up. Quickly escalated software errors to engineering/ design team; managing end-to-end communication of task

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