Megan Alvarado Voigt

Sales Development Representative

Veeam Software

Jan 2025 - Current (1 year 5 months)

-Identify and qualify sales opportunities through strategic research, active prospecting, and direct outreach to key decision-makers in target companies. • Collaborate closely with the sales team to generate a high-quality pipeline, ensuring timely follow-up on inbound leads and outbound campaigns. • Leverage CRM tools (such as Salesforce) and marketing automation platforms to manage data, track activity, and streamline prospecting processes. • Consistently exceed monthly targets for lead generation and qualified meetings, contributing to regional revenue growth. • Developed strong communication, time management, and negotiation skills in a fast-paced B2B tech environment.

C

Collections Analyst

Client Services Inc (Flagship)

Jul 2022 - Jun 2023 (1 year)

• Lead strategic conversations with clients via inbound/outbound calls to resolve outstanding receivables and design tailored collection plans. • Consistently exceed performance targets and KPIs in collections and customer engagement. • Mentor and coach new hires, supporting onboarding and ongoing development of team members. • Collaborate with internal teams to improve workflows and enhance team performance. • Provide constant feedback by performing quality assurance trainings within the different line of businesses.

A

Customer Service Advocate / Floor Support Agent

Accenture (Apple,

Dec 2021 - Jun 2023 (1 year 7 months)

• Delivered high-level customer service while handling complex cases across multiple lines of business. • Acted as Floor Support Agent, providing real-time guidance, technical troubleshooting, and peer coaching. • Participated in onboarding and training programs, ensuring fast ramp-up of new team members. • Successfully managed conflict resolution and objection handling to improve customer satisfaction scores.

M

Technical Support Representative / Floor Support

Movate (Arris)

Dec 2020 - Nov 2021 (1 year)

• Provided Tier 1 technical support to B2C clients, reducing escalation rates by over 20% . • Supported internal knowledge sharing by assisting peers and acting as Floor Support for process escalations. • Helped implement new internal documentation tools to improve resolution times. -Supported training department as Backup Trainer.

Megan Alvarado Voigt

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